Technical Program Manager (Retail Domain)

Job Description - Technical Program Manager (Retail Domain)


Location: Atlanta, GA


Experience: 8-12+ years

About the Role


We are seeking an experienced Technical Program Manager with a strong background in retail systems, large-scale technology programs, and cross-functional execution. This role requires proven expertise in leading multi-year programs, managing complex technology portfolios, working across global teams, and enabling delivery excellence using Agile methodologies.


The ideal candidate is a servant leader, proactive, detail-oriented, and capable of driving strategic initiatives from conception through execution while influencing stakeholders at all levels.

Key Responsibilities:


Program & Project Management:

• Lead end-to-end execution of large-scale technical programs across multiple teams and geographies (US, India, Canada, Mexico).
• Manage enterprise initiatives such as authentication migrations, retail digital transformations, omnichannel enhancements, and application modernization.
• Own program planning, budgeting, SOW/contract creation, vendor coordination, and risk management.
• Track program health, budget utilization (multi-million dollar portfolios), and deliver regular status updates to senior leadership and C-level executives.
• Agile Delivery & Product Execution
• Define and manage product roadmaps, intake processes, and prioritization frameworks.
• Run Agile ceremonies: sprint planning, standups, grooming, retrospectives, and backlog management.
• Partner with product owners, engineering teams, architects, UX, QA, and vendors to ensure timely and quality delivery.
• Analyze capacity, sprint velocity, KPIs, and operational metrics to improve team productivity.
• Retail Domain Leadership

Support programs in areas such as:

• eCommerce & digital experiences
• Inventory, checkout, cart, and ATS systems
• SOX compliance & financial controls
• Omnichannel programs
• Collaborate with business SMEs to capture requirements, define user journeys, manage escalations, and optimize processes.
• Stakeholder & Vendor Management
• Manage relationships with internal stakeholders, external partners, and third-party vendors.
• Facilitate cross-functional discussions, resolve conflicts, and ensure alignment across business and technical teams.
• Conduct vendor onboarding, performance reviews, and contract/scope negotiations.
• Process Improvement
• Create repeatable frameworks for onboarding, resource evaluation, and workflow optimization.
• Introduce templates, dashboards, whitepapers, and process improvements to streamline operations.
• Use data-driven insights to identify efficiency opportunities and scale strategic initiatives.

Required Skills & Experience:

• 12+ years in Program Management / Technical Program Management / Product Delivery roles.
• Strong background in retail, eCommerce, omnichannel, and technology transformation programs.
• Hands-on experience with SDLC, Agile (Scrum/Kanban), and enterprise program governance.