Administrative Assistant

Job Description

Job Description

Primary Responsibilities

• Manage customer accounts and work delinquency lists daily to keep overdue payments at a minimum.
• Communicate with customers regarding past-due payments, arrange payment plans, and encourage automatic payment enrollment whenever possible.
• Work with customers in a firm but empathetic manner, with the goal of keeping them in their vehicles and maintaining their lease agreements. Handle service-related customer concerns when they impact a customer's ability to continue making payments.
• Process repossession orders when necessary and coordinate with FLX Wrecker to retrieve vehicles.
• Work toward reuniting customers with their vehicles whenever possible by resolving payment issues and reinstating their agreements.
• Participate in weekly management meetings to review delinquent accounts, discuss current situations, and develop cost-effective solutions to keep customers paying.
• Manage and oversee our GPS Recovery System, update and learn to navigate
• Maintain the philosophy of "Get the cash, not the car" by prioritizing payment solutions over repossession whenever possible.
• Additional duties as assigned.

Administrative & Operational Duties

• Assist with the purchasing of vehicles, stocking them into inventory, and tracking titles.
• Follow up on pending titles and documentation to ensure vehicles are ready for sale.
• Ensure vehicles are accurately entered into all dealership systems in a timely manner.
• Process vehicle deals through Verify and handle DMV-related tasks, including issuing plates and registration.
• Process wholesale deals and complete required reporting for accounting.

Dealership Operations

• Assist with overall dealership operations, as the team handles nearly every aspect of the business internally.
• Help maintain organization of the lot, including vehicle placement and cleanliness.
• Ensure the dealership workspace remains organized, stocked, and professional, including ordering office supplies and materials when needed. Take initiative during downtime to stay productive, complete self-training, and improve organization within the store or lot.

Expectations for the Role

• Strong problem-solving ability and willingness to work through challenging situations.
• Ability to remain calm and professional under pressure.
• Capability to be empathetic with customers while maintaining firm expectations regarding payments and responsibilities.
• A team-oriented mindset, contributing to discussions and solutions during management meetings.
• A strong work ethic and willingness to contribute to all aspects of dealership operations.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.