Service Center Manager (SEA)

Overview At Xpress Global Systems (XGS), we are delivering a world of difference, one truck load at a time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. The Service Center Manager manages customer service, safety, dispatch, and warehousing/dock operations for a city service center facility. Responsibilities include routing and loading, dock operations, and inventory control in an LTL environment. The manager supervises the service center, driver, dock and operations personnel, safety and compliance, and oversees all phases of the service center operation. Responsibilities Supervise, lead and direct terminal operations, loading and unloading of freight, customer service functions, facilities management, and all other aspects of managing a service center. Review, monitor and control all operations for the service center. Implement effective operations strategy to respond appropriately to changes in revenue or expense to maximize company profits. Create driver route assignments and dispatch drivers in a manner that optimizes assets, both equipment and driver. Interface with Linehaul Operations to ensure timely arrivals and departures. Assist linehaul operations with day‑to‑day optimization at the service center level. Ensure that trailers are loaded and unloaded to meet service requirements. Manage, direct and train dockworkers in warehouse operations. Load and unload freight. Move products with a lift truck and by hand. Create and assign work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements. Ensure equipment is properly maintained. Coordinate preventive maintenance on company equipment and repair or replacement of equipment as needed. Ensure the Service Center is properly maintained. Identify and negotiate vendor agreements and coordinate needed repairs. Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures. Participate in conference calls and facilitate training and onboarding procedures. Other duties as assigned. Qualifications Four‑year degree in Transportation Management or other relevant education and a minimum of two (2) years of supervisory experience in a facility of similar scope; or at least five (5) years of relevant supervisory experience. Strong interpersonal skills and the ability to lead, manage, coach and develop subordinates. Effective written and verbal communication skills. Understanding of transportation and LTL operations required; floor covering industry experience is preferred. AS400 experience preferred. Forklift certification preferred. Proven leadership experience. Ability to lead in a fast‑paced environment. Comprehensive knowledge of the LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures. Strong organizational, communication and logistical skills with solid problem‑solving abilities. Knowledge of all aspects of ensuring quality freight handling techniques preferred. Computer skills and proficiency with Microsoft Office products. Knowledge of the city and surrounding areas. Previous Service Center Management experience in the LTL industry is strongly preferred. Physical Demands Frequently lift objects weighing up to 50 pounds and occasionally up to 70 pounds; pull up to 100 pounds and push up to 50 pounds. Occasionally climb stairs, frequently stoop, kneel or crouch. Use hands and arms to reach for, grasp and manipulate objects. Have manual dexterity to operate a computer and other office machines. Will be exposed to extreme cold and/or hot working conditions. Average exposure to fumes when working around tractor trailers, lift trucks, and yard tractors present in the distribution environment. Have correctable vision and hearing. Travel occasionally. Work Environment The job is conducted in an environment where there is significant exposure to outdoor weather conditions and site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, employees must exercise caution while performing onsite services. Additional Information This job description is not intended to be all‑inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment. #J-18808-Ljbffr Xpress Global Systems (XGS)