Customer Experience Specialist - FT

Compensation $15.00 per hour with an incentive program for exceptional customer service (up to $5 additional per hour). The overall hourly wage is paid bi-weekly (or weekly in New York and Puerto Rico). Responsibilities As the front‑line customer experience specialist, you will: Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction. Provide premium customer experience by delivering vehicles directly to customers. Collaborate with team members and management to coordinate timely vehicle delivery and collection. Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle. Benefits Paid time off Medical, dental, and other insurance Flexible spending account up to $270 tax‑free for public transportation or parking 401(k) retirement benefits Employee discounts on car rentals and purchase of Avis/Budget cars Qualifications Minimum 1 year of customer service experience, preferably in hospitality or car rental. Professional and friendly demeanor with a focus on customer satisfaction. Strong verbal and written communication skills. Technologically proficient and comfortable using mobile devices. Valid driver’s license. Minimum age 18 and legally authorized to work in the United States. Ability to work in a fast‑paced environment with multitasking and organizational skills. Flexibility to work evenings, weekends, and holidays. Willingness to work outdoors in all weather. Regular on‑site presence required; cannot work remotely. Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, and exit vehicles, and type. Legal Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. #J-18808-Ljbffr