Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Disability insurance
• Life insurance
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and is a close-knit team of three built on experience, service, and strong community ties. I’ve been with State Farm for over 32 years, starting my career in Auto Claims, which helped shape my passion for helping people during important moments in their lives.

I’m a graduate of Ohio State University and stay very active in the community. I serve on the Board of Directors for Habitat for Humanity and am involved with both the Rotary and local Chambers of Commerce.

For our team, we offer group life and disability insurance, PTO and paid holidays, a Simple IRA, licensing paid up front, and a strong focus on work-life balance.

Our office culture is supportive and purpose-driven. We work together to proactively help people and do what’s best for our customers. We’re looking for someone who is compassionate, community-minded, and genuinely cares about helping others—someone who thrives in a team environment and wants to make a meaningful impact.

ROLE DESCRIPTION:
Shawna Stump - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.