Regional Operations Manager

Regional Operations Manager

Lead with purpose in a dynamic logistics environment! Shaw Industries is seeking a Regional Operations Manager to oversee the daily operations of its Regional Distribution Service Center in Belleville, MI. This leadership role is responsible for guiding a team of 22 associates — including drivers, and warehouse associates — across two shifts. The facility supports key logistics functions such as receiving, processing, shipping, storing, and delivering flooring products throughout Michigan. This is a strategic opportunity to drive operational excellence within a fast-paced, customer-focused distribution network.

Responsibilities

• Oversee the overall performance of the Regional Distribution Center (RDC), ensuring excellence in safety, customer experience, associate engagement, and cost efficiency.
• Provide clear, consistent direction to associates across all shifts, removing operational barriers and promoting effective daily execution.
• Drive accountability by working directly with your team to reinforce performance expectations, provide coaching, and support their ongoing growth and engagement.
• Collaborate daily with Sales and Customer Service teams to resolve customer exceptions and uphold Shaw's high standards for service delivery.
• Communicate regularly with Director of Regional Operations to report on facility performance and identify opportunities for continuous improvement.
• Maintain a safe working environment for all associates, ensuring compliance with DOT regulations and company safety protocols.
• Motivate and empower associates to meet facility goals, implementing process improvements and fostering a culture of ownership and initiative.
• Expand market presence for Shaw Truck by negotiating freight rates and securing new business, while ensuring customer needs are met consistently.
• Optimize the use of transportation equipment and personnel to ensure timely and efficient delivery and pick-up services.

Qualifications

• Bachelor's degree and 1+ year of logistics experience; or associate degree and 3+ years of logistics experience or High School Diploma/GED & 5-7 years of logistics management/supervisor experience.
• Capability and aspiration to progress within the organization.
• Experience working with hourly associates, with a demonstrated ability to guide teams toward shared operational goals.
• Proven ability to coach and develop leadership teams to improve performance and operational efficiency.
• Commitment to maintaining high standards and driving continuous improvement across all areas of responsibility.
• Ability to collaborate effectively with cross-functional teams, including Sales and Customer Service, to meet customer expectations.
• Hands-on experience managing operational processes and resolving challenges in a fast-paced environment.
• Leadership experience within large and diverse organizational structures.
• Strong communication skills, both written and verbal, for effective interaction across teams and with external partners.
• Excellent organizational skills and attention to detail in managing complex workflows.
• Willingness and ability to travel to regional warehouse locations as needed.
• Demonstrated initiative and focus on achieving results.
• Knowledge of Department of Transportation (DOT) compliance and transportation regulations preferred.

Competencies

• Lead Change
• Build Successful Team
• Demonstrate Inclusive Leadership
• Build Trusting Relationships
• Demonstrate Strategic Influence

Please note: This role is managing a singular Distribution Center, not multiple facilities.

Work Shift: 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.