Automotive Sales Consultant/Client Advisor

Automotive Sales Consultant/Client Advisor

Nelson Mazda Norman - Norman, OK 73069

Salary Range $48,000.00 - $60,000.00 Salary Position Type Full Time Education Level Not Specified

Nelson Mazda Norman is changing the way people buy cars! At Nelson, we believe our guests deserve a great, efficient, and transparent buying experience. Our Client Advisors guide guests through the entire processfrom the first call, email, or showroom visit to vehicle delivery. We are seeking motivated, professional individuals who combine exceptional guest service with initiative, accountability, and a drive to achieve results.

Here's What Makes this Opportunity Different

• Predictable pay: Start at $4,000 per month during training, then move to $5,000 per month ($60,000 annually) upon successful certification.
• Four-day workweek: Join the team's normal four-day schedule after certification.
• Bonus opportunity: Earn additional bonuses as you grow in the role.
• Paid training: Follow a structured training and certification program designed to help you succeed.
• Career growth: Receive an annual compensation review after your first year, with typical merit increases of 36% based on performance.
• Great benefits: Medical, dental, vision, flexible spending options, and a competitive 401(k) with company matching up to 6%.

We will explain the training and certification path during the interview, including what successful performance looks like.

Position Summary

Client Advisors own the full guest buying journey, delivering exceptional service, clear communication, and a pressure-free experience. Nelson pays Client Advisors a salary rather than traditional sales commissions, supporting a transparent, guest-focused approach. This is still a goal-oriented sales position requiring proactive follow-up, strong organization, and personal accountability.

Essential Responsibilities

• Use multiple technology platforms to communicate with guests and manage the buying process.
• Answer guest calls and inquiries with professionalism and enthusiasm.
• Schedule appointments, manage your calendar, and proactively follow up with prospective and existing guests.
• Guide each guest from initial contact through vehicle selection, test drive, purchase, and delivery.
• Clearly explain warranty and protection product options.
• Maintain strong knowledge of Mazda vehicles and dealership offerings.
• Accurately document guest interactions and keep sales activities organized.
• Build lasting relationships and deliver an experience that reflects Nelson's core values.

Who Thrives in this Role

• Are you a person who loves people?
• Takes ownership of results and remains productive without constant supervision.
• Communicates confidently and professionally in person, by phone, and in writing.
• Follows through on commitments and proactively creates sales opportunities.
• Welcomes coaching, applies feedback, and continuously improves.
• Balances attention to detail with energy, warmth, and a guest-first attitude.
• Enjoys measurable goals and contributes to a high-performing team.

Performance Expectations

• Consistently work toward established sales, guest satisfaction, and activity goals.
• Maintain timely guest follow-up, accurate records, and organized appointments.
• Demonstrate dependable attendance, punctuality, and professional conduct.
• Successfully complete required training and certification and participate in ongoing coaching.
• Take responsibility for the guest experience from first contact through delivery.

More about this role...

Qualifications

• Bachelor's degree preferred.
• Experience in sales, hospitality, customer relationship management, or another customer-facing role strongly preferred.
• Demonstrated success meeting goals or delivering excellent customer service.
• Excellent verbal, written, and telephone communication skills.
• Strong computer proficiency and ability to learn multiple digital platforms quickly.
• Excellent organization, time management, and follow-through.
• Self-motivated, dependable, receptive to feedback, and committed to integrity.
• Must pass required pre-employment drug screening and background check and possess a valid driver's license.

Work Environment & Physical Requirements

• Fast-paced, guest-facing showroom environment.
• Frequent walking, standing, and interaction with guests.
• Must be comfortable driving and demonstrating vehicles.

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.