General Manager

Position Overview We are seeking a General Manager for Common Bond Cafe at Heights On‑The‑Go. This is a full‑time position requiring a high school diploma and an annual compensation of $50,000 – $52,500. As the General Manager, you will oversee daily operations, kitchen, front‑of‑house, staff, finances, and guest experience. Duties & Responsibilities Meet and exceed financial and profitability goals. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, and labor costs. Ensure accurate completion of financial, invoicing, reporting, personnel, and payroll administrative duties on time in accordance with company policies and procedures. Manage the facility while upholding standards of excellence and hospitality. Establish and build community relations. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, and applicable laws and ordinances. Maintain consistent high quality of food preparation and service. Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards. Work with main office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. Must be ServSafe certified and uphold all ServSafe guidelines. Ensure positive guest service in all areas. Respond to complaints and take appropriate action to turn dissatisfied guests into return guests. Ensure proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured. Manage shifts which include daily decision making, scheduling, and planning while upholding standards, product quality, and cleanliness. Maintain an accurate and up-to-date plan of restaurant staffing needs, prepare schedules, and ensure that the restaurant is staffed for all shifts. Investigate and resolve complaints concerning food quality and service. Provide direction to employees regarding operational and procedural issues. Interview hourly employees. Direct hiring, supervision, and development, and, when necessary, conduct orientation and new hire training, explain the Common Bond Philosophy, and oversee the training of new employees. Develop employees by providing ongoing feedback, establishing performance expectations, and conducting annual performance reviews. Manage team members fairly and take a personal interest in knowing all team members. Project a positive and motivated attitude among team members. Coach and counsel team members in a timely manner and in accordance with company policy. Required Knowledge, Skills, and Abilities Minimum 3 years of restaurant general management experience in a high‑volume, fast‑paced environment with a focus on exceptional customer service. Ability to learn and train others on all aspects of the restaurant. Ability to drive hospitality and inspire others to do so. Must be able to coach and develop others. Must be willing to work an 8‑hour shift, standing up; 50 hours per week. Ability to lift up to 50 lbs. Reports To Director of Operations FLSA Status Exempt Work Schedule 10‑hour shift Weekend availability Holidays Day shift Night shift Supplemental Pay Bonus pay Benefits Paid time off Health insurance Dental insurance Vision insurance Disability insurance 401(k) 401(k) matching Employee discount Location Common Bond Cafe – Heights On‑The‑Go, 601 Heights Blvd, Houston, TX 77007, USA #J-18808-Ljbffr