General Manager

Position Overview

We are seeking a General Manager for Common Bond Cafe at Heights On‑The‑Go. This is a full‑time position requiring a high school diploma and an annual compensation of $50,000 – $52,500. As the General Manager, you will oversee daily operations, kitchen, front‑of‑house, staff, finances, and guest experience.

Duties & Responsibilities

• Meet and exceed financial and profitability goals.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, and labor costs.
• Ensure accurate completion of financial, invoicing, reporting, personnel, and payroll administrative duties on time in accordance with company policies and procedures.
• Manage the facility while upholding standards of excellence and hospitality.
• Establish and build community relations.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, and applicable laws and ordinances.
• Maintain consistent high quality of food preparation and service.
• Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
• Work with main office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Ensure positive guest service in all areas. Respond to complaints and take appropriate action to turn dissatisfied guests into return guests.
• Ensure proper security procedures are in place to protect employees, guests, and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include daily decision making, scheduling, and planning while upholding standards, product quality, and cleanliness.
• Maintain an accurate and up-to-date plan of restaurant staffing needs, prepare schedules, and ensure that the restaurant is staffed for all shifts.
• Investigate and resolve complaints concerning food quality and service.
• Provide direction to employees regarding operational and procedural issues. Interview hourly employees.
• Direct hiring, supervision, and development, and, when necessary, conduct orientation and new hire training, explain the Common Bond Philosophy, and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations, and conducting annual performance reviews.
• Manage team members fairly and take a personal interest in knowing all team members.
• Project a positive and motivated attitude among team members.
• Coach and counsel team members in a timely manner and in accordance with company policy.

Required Knowledge, Skills, and Abilities

• Minimum 3 years of restaurant general management experience in a high‑volume, fast‑paced environment with a focus on exceptional customer service.
• Ability to learn and train others on all aspects of the restaurant.
• Ability to drive hospitality and inspire others to do so.
• Must be able to coach and develop others.
• Must be willing to work an 8‑hour shift, standing up; 50 hours per week.
• Ability to lift up to 50 lbs.

Reports To

Director of Operations

FLSA Status

Exempt

Work Schedule

• 10‑hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Supplemental Pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount

Location

Common Bond Cafe – Heights On‑The‑Go, 601 Heights Blvd, Houston, TX 77007, USA