IT Support & Applications Analyst

WHO ARE WE : Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.


CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus


ABOUT THE ROLE:


The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT team, the Support and Applications Analyst's primary responsibility is to support the technology and applications used by Alerus. They collaborate with IT and the Business Unit in provisioning, training, frontline contact, ongoing maintenance, and operational support of the technology and applications.


WHAT YOU'LL BE DOING:

• Manage day-to-day application maintenance support.
• Provide standard technical assistance.
• Provide system analysis techniques and procedures including consulting with internal clients to determine software specifications.
• Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models.
• Work with cross functional teams by providing education on system functionality, and configuration of new tools to increase internal client productivity within the application including documentation.
• Responsible for researching, resolving, and following up on incidents utilizing a problem ticket and service request tracking system. This includes responsibility for documenting, tracking, monitoring, communicating with the customer, and ensuring timely request resolution.
• Responsible for on-boarding and off-boarding Alerus employees.

WHAT YOU SHOULD HAVE:

• Bachelor's degree or equivalent combination of education and/or related experience.
• Experience in application management preferred.
• Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
• Experience working in the financial services industry preferred.
• Ability to adapt easily to change within a fast-paced environment.
• Ability to travel to any Alerus Financial location to provide training and/or technical support.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.


The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.


Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
recblid 3771pm0j4409qpms8q5280d06edjeq