Regional Director of Operations

P1 Dental Partners is growing, and we are looking for a smart and influential leader to join our team! Position Summary The Regional Director of Operations (RDO) is responsible for driving operational excellence, financial performance, and team engagement across a portfolio of affiliated dental practices. This role partners closely with supported dentists (owners/providers) to achieve sustainable growth while preserving clinical autonomy and delivering an exceptional patient experience. The RDO leads practice managers, builds high-performing teams, ensures consistent execution of operational standards, and translates organizational strategy into measurable results at the practice level. Key Responsibilities 1. Operational Leadership Oversee day-to-day operations across assigned practices (typically 8–12 locations) Ensure consistent implementation of standard operating procedures (SOPs), workflows, and best practices Conduct regular in-office visits, audits, and performance reviews Identify operational inefficiencies and implement corrective action plans 2. Financial Performance & Growth Own regional P&L performance, including revenue growth, expense management, and EBITDA targets Drive same-store growth through improved case acceptance, patient flow, and provider productivity Monitor and improve key KPIs such as: Net production & collections Doctor and hygiene production per hour Patient visit volume (new & recall) Case acceptance rate Hygiene reappointment rate Partner with revenue cycle teams to optimize collections and AR 3. Doctor & Partner Relations Serve as the primary business partner to supported dentists and practice owners Align on growth strategies, staffing models, and scheduling optimization Support providers with business insights while respecting clinical autonomy Facilitate communication between doctors and central support teams 4. Team Leadership & Development Recruit, coach, and develop Office Managers / Practice Managers Build strong leadership bench strength and succession plans Drive accountability through goal setting, scorecards, and performance management Foster a culture of engagement, ownership, and continuous improvement 5. Patient Experience & Quality Ensure high standards of patient satisfaction and service excellence Monitor patient feedback (reviews, surveys, NPS) and implement improvements Partner with clinical leadership to support quality and compliance initiatives 6. Compliance & Risk Management Ensure adherence to regulatory requirements (OSHA, HIPAA, state dental board regulations) Maintain audit readiness across all locations Address compliance gaps proactively 7. Strategic Initiatives Lead regional rollout of new initiatives (technology, marketing programs, practice improvements) Support integration of partner practices Collaborate cross-functionally with HR, Marketing, Finance, and Clinical teams Qualifications Required 5–10+ years of multi-site operations leadership experience (dental preferred) Demonstrated success managing P&L and driving measurable financial results Experience leading managers and developing high-performing teams Preferred Experience in a Dental Service Organization or multi-location dental group Familiarity with dental KPIs, practice management systems, and revenue cycle processes Core Competencies Strong business and financial acumen Data-driven decision-making Influential leadership (especially in non-hierarchical, doctor-partner environments) Change management and execution discipline Communication and relationship-building skills Problem-solving and operational agility Travel Requirements 50–75% travel within the assigned region (NWI / Illinois) Reporting Structure Reports to: Senior Director of Operations Direct Reports: Practice Managers / Office Managers Benefits & Perks Health, Vision, and Life Insurance 401(k) *subject to terms and eligibility Competitive Dental Services Employee Discount Flexible Spending Account Health Savings Account 9 Paid Holidays & PTO Life Insurance Cell Phone Stipend What Success Looks Like in This Role Practices consistently hit or exceed financial and operational targets Strong, trust-based relationships with supported dentists Stable, high-performing teams with low turnover Improved patient experience and community reputation Scalable systems and processes implemented across the region #J-18808-Ljbffr P1 Dental