Hospitality Concierge

Hospitality Concierge at BIÂN Chicago

Location: BIÂN Chicago

Position: Part-Time Hospitality Concierge

Compensation:$18–$22/hour (based on experience)

BIÂN is a premier, 35,000-square-foot luxury private members’ club in Chicago, redefining the intersection of hospitality, wellness, medicine, dining, and community. Designed to deliver an unparalleled member experience, BIÂN brings together exceptional service, thoughtfully curated amenities, and a deeply personalized approach to hospitality. We are seeking a polished, highly professional, and service-driven Hospitality Concierge to join our team.The ideal candidate embodies the sophistication, discretion, warmth, and attention to detail synonymous with luxury hospitality. As a central part of the member experience, this individual will anticipate needs, cultivate meaningful relationships, and ensure every interaction reflects BIÂN’s commitment to exceptional service. The role requires an intuitive hospitality mindset, outstanding communication skills, and the ability to thrive in a dynamic, high-touch environment where every detail matters.

Key Responsibilities:

• Member Assistance: Attend to the needs of our members, helping them organize accommodations and personalized services within the club.

• Phone & Email Management:Answer all incoming phone calls, respond to inquiries via email, and assist with reservations and scheduling in a timely and professional manner.

• Reservations & Scheduling: Keep reservations organized and ensure that all scheduling is done efficiently, in line with BIÂN’s high standards of service.

• Guest Services: Provide excellent guest service, ensuring attention to detail and a welcoming atmosphere at all times.

• Ongoing Relationships: Build and maintain positive ongoing relationships with members by offering personalized service and support.

• Multitasking: Prioritize tasks to meet customer needs in a dynamic environment.

• Club Representation: Represent BIÂN with integrity, professionalism, and dedication, reflecting the values and standards of the company.

Qualifications:

• Previous experience in hospitality, member services, or customer service preferred.

• Experience in Mind Body or similar wellness platforms is a plus.

• Strong communication skills (both verbal and written).

• Ability to multitask and work under pressure while maintaining excellent attention to detail.

• A positive and professional attitude with a customer-first approach.

• Familiarity with the use of reservation systems or scheduling software is a plus.

• Ability to work cohesively with a team and take initiative in problem-solving