Warehouse & Service Assistant - Bluffdale, UT

Job Description

Job Description

We are seeking a highly organized and dependable Warehouse & Service Coordinator to support our Utah Center while assisting with daily warehouse operations. This position plays a vital role in ensuring efficient service delivery by providing administrative support, coordinating with technicians and internal teams, and maintaining an organized warehouse environment.

The ideal candidate is detail-oriented, able to manage multiple priorities, and committed to providing excellent internal and external customer service.

Location: Bluffdale, UT

Pay: $22 - $24 hour

Shift: This is a Monday-Friday, 8am-5pm position onsite

Duties & Responsibilities:

Responsibilities include, but are not limited to:

Service Administration:

• Support the Service Manager by reviewing open service and ATM call reports.
• Coordinate with dispatch and service technicians to ensure service calls are current and completed in a timely manner.
• Track parts availability by working closely with the Purchasing and Warehouse teams.
• Assist the Service Manager in planning and facilitating weekly service meetings and scheduling needs.
• Monitor service call completion and perform required closeout procedures.
• Communicate service status updates to customers as needed.
• Perform additional administrative and operational support duties as assigned by the Service Manager.

Warehouse Operations:

• Receive purchase orders from UPS, FedEx, freight carriers, and other vendors accurately and efficiently, with special attention to priority and rush orders.
• Process system receipts, inventory transfers, and communicate receiving status with internal departments and vendors.
• Stage equipment and materials for upcoming installations.
• Perform daily shipping and receiving activities.
• Coordinate with the Purchasing Team to process Return Material Authorizations (RMAs) and ensure timely resolution.
• Assist with mid-year and year-end physical inventory counts.
• Maintain a clean, organized, and safe warehouse environment.

Experience & Qualifications:

• High school diploma or GED required.
• Two to three years of related warehouse, service coordination, or administrative experience preferred, or an equivalent combination of education and experience.

To perform this position successfully, an individual must be able to carry out each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills & Qualifications:

• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications.
• Strong attention to detail and accuracy.
• Ability to work independently as well as collaboratively with cross-functional teams.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.