Sr. Platform Engineer

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! The Sr Platform Engineer is responsible for locating, making visible, and remediating sources of unreliability in the MANTL platform, including correctness problems that surface under failure conditions. This role works directly in the platform's application codebase (TypeScript) and its container-native deployment environment, combining application-engineering skill with reliability-engineering practice. Much of the work is reactive, investigating and resolving issues as they surface, balanced against a standing roadmap of known reliability risks the team has identified and prioritized ahead of time, independent of feature-delivery timelines. This role partners with, but is organizationally and functionally distinct from, both Cloud Infrastructure Engineering and product application engineering teams, focusing specifically on reliability concerns that span or fall between those domains. Essential Duties & Responsibilities Investigate, troubleshoot, and resolve reliability issues within MANTL platform application code, including microservice communication failures and correctness issues that emerge under failure conditions Identify and address failure modes across the platform's third-party and internal system integrations, developing resilience strategies suited to each integration's specific behavior Design, configure, and maintain monitoring, dashboards, and alerting (Datadog preferred) to increase visibility into platform health and surface emerging issues before they become incidents Implement and extend distributed tracing across microservices to accelerate root-cause identification for cross-service failures Diagnose and remediate application performance issues, including caching strategy, inefficient code paths, and query performance Harden platform and application components against known failure modes through fault-injection and resilience testing, implementing defensive design patterns to prevent recurrence Build, maintain, and troubleshoot CI/CD build pipelines (GitHub Actions) supporting deployment of the platform Deploy and troubleshoot container-native (Kubernetes) workloads as part of diagnosing and resolving platform reliability issues Maintain and execute against a roadmap of known reliability risks, independent of feature-delivery timelines Create and maintain documentation and runbooks covering platform reliability issues, root causes, and remediations Act as an escalation point for complex platform reliability issues, partnering with Cloud Infrastructure Engineering and application engineering teams on issues that cross domain boundaries Contribute to defining reliability targets (SLOs/SLIs) for key platform services Recommended Experience & Education Minimum Years of Experience 4 to 7 years of experience in software engineering, platform engineering, or a hybrid development/reliability engineering role Education Level Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience Knowledge, Skills, & Qualifications Required Strong proficiency in TypeScript, with production experience in a Node.js/TypeScript service environment Hands-on experience deploying and troubleshooting containerized workloads in Kubernetes Experience building and maintaining CI/CD pipelines, GitHub Actions preferred Experience configuring monitoring, dashboards, and alerting in an APM/observability tool, Datadog preferred Experience troubleshooting distributed system and microservice communication failures across a variety of integration points and protocols Experience with distributed tracing tools and practices Working familiarity with relational databases, sufficient to spot and tune slow or problematic queries Experience diagnosing and resolving application performance issues (caching, inefficient code paths, slow queries) Experience designing for and testing failure modes (fault injection, resilience/chaos-style testing) and implementing defensive patterns such as idempotency, retries, and circuit breakers Strong analytical and troubleshooting skills; ability to work independently on ambiguous, reactive reliability problems Ability to communicate technical root cause and remediation plans clearly to both engineering and non-technical stakeholders Preferred Experience with message brokers or event-streaming platforms such as Kafka Experience with OpenTelemetry or comparable distributed tracing frameworks Experience in a regulated or compliance-driven environment (fintech, banking, or similar) Familiarity with infrastructure-as-code tooling (Terraform or similar) Experience partnering with infrastructure/SRE teams on issues that cross application and infrastructure boundaries The salary range for this position is: $145,000 - $165,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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