Store Manager

Restaurant Manager

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards.

Responsibilities Include:

• Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
• Continuously learn while passing on knowledge and skills to help others develop and grow.
• Hold themselves and team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service.
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower team to develop solutions that drive business results.
• Complete all required training including ServSafe certification.
• Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies:

• Guest Focus anticipate and understand guests needs and exceed their expectations.
• Passion for Results set compelling targets and deliver on commitments.
• Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
• Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.