Associate Wire Investigator

Wire Investigations Associate Corpay is currently looking to hire a Wire Investigations Associate within our Foreign Exchange & Emerging Markets (FXEM) division. This position is based in New York, NY and reports to the FXEM Middle/Back Office Operations Manager. In this role, you will be responsible for researching, analyzing, and resolving inquiries related to international wire transfers, ensuring timely and accurate investigation of payment discrepancies, compliance-related issues, and client escalations. You will partner closely with internal teams, correspondent banks, and external clients to ensure the safe and efficient movement of funds while maintaining adherence to banking regulations and internal policies. Role Responsibilities Wire Investigation & Resolution Investigating incoming and outgoing wire transfer inquiries, including non-receipts, returns, missing funds, and payment discrepancies Researching payment details using internal banking systems, SWIFT messages (pacs.008, pacs.009, MT199/299), Fedwire, and correspondent bank communication channels Performing root-cause analysis and providing accurate and timely resolution to clients and internal stakeholders Handling recalls, tracers, amendments, and payment confirmations according to established procedures Client & Stakeholder Communication Communicating professionally with internal partners, clients, and correspondent banks to gather information and resolve issues Providing clear status updates, explanations, and documentation related to wire investigation outcomes Supporting relationship management teams by addressing client concerns and preventing recurrence of operational issues Risk Management & Compliance Ensuring investigations align with regulatory standards, including OFAC, BSA/AML, and sanctions screening requirements Maintaining accurate records of all investigation activities in accordance with audit and compliance guidelines Operational Excellence Identifying process inefficiencies and recommending improvements to enhance workflow accuracy and timeliness Supporting ongoing operational initiatives, system enhancements, and testing activities Meeting established SLAs, quality metrics, and department performance goals Qualifications & Skills Bachelor's degree or equivalent experience in financial services, payments, or operations 24 years of experience in wire transfers, payments processing, investigations, or banking operations Familiarity with SWIFT messaging (MT199/299, pacs.008, pacs.009) and international payment flows Experience with Salesforce or similar case management platforms Proficient in Microsoft Office Suite (Excel, Outlook, Word) Strong analytical, problem-solving, and decision-making skills Excellent written and verbal communication skills with high attention to detail Ability to manage multiple priorities in a fast-paced environment Familiarity with Fedwire, Bloomberg, Finastra, or other core banking platforms a plus Knowledge of global banking practices, correspondent banking networks, and FX payment considerations a plus Understanding of OFAC, BSA/AML, and sanctions screening requirements a plus Benefits & Perks Medical, Dental & Vision benefits, available on the first day of employment 401(k) with company match Paid Time Off (vacation, sick, and company holidays) Philanthropic support with paid time off to volunteer Employee discounts with major providers (auto, home, pet insurance, and more) Pay Transparency This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $56,000-$66,400 per annum. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency. Equal Opportunity/Affirmative Action Employer CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #J-18808-Ljbffr Corpay