Sales Support Specialist

Sales Support Specialist

The Sales Support Specialist is a sales support role that is integral to the success of the sales team. This position acts as the liaison between sales and other departments to ensure timely and complete delivery of presentation materials. This person will work very closely with the sales team to prepare sales presentations, complete item creation on customer portals, generate sales reports, and handle numerous other responsibilities that support the sales team. The ideal candidate possesses extreme attention to detail, a positive attitude, is adaptable to change, and is willing to roll their sleeves up and help wherever it is needed. The Sales Support Specialist reports to the Senior Director – Global Field Sales and will support the sales team and the Chief Revenue Officer.

Position Accountable for the Following Key Results

• Coordinate the creation of sales presentations, working cross-functionally to make sure the necessary elements are pulled together in a professional and timely manner
• Complete item creation either with retailer specific paperwork or customer portals
• Prepare samples for shipment including UPC verification, occasional mockup creation, sample tagging, and shipment
• Coordinate with marketing to fulfill image, PDP, & information requests
• Serve as a liaison between sales and other departments to coordinate major projects
• Proof customer specific POP materials such as rackstrips
• Maintain market retail survey which includes product assortment/pricing and photography
• Prepare ad-hoc reports using shipment data, customer portals, or POS reports
• Distribute sales alerts & contracts and maintain logs
• Develop relationships and serve as a back-up to key customer contacts
• Perform other related department duties as required and assigned
• Book travel arrangements as needed
• Coordinate meetings for the sales teams, order and set up catering as need
• Receive deliveries, greet onsite customers/visitors.
• All other duties as assigned in support of the future growth and success of iLoveToCreate.

This job profile is subject to change with/without advance notice due to the business needs.

TALENT PROFILE

• Proficient in Excel, Word, PowerPoint, and Outlook
• Concise communication skills, verbal and written.
• Customer focus and adaptability to work cross-functionally.
• Knowledge and appreciation for the creative/DIY consumer.
• Ability to multi-task, set priorities and manage time effectively.
• Problem solving and decision-making skills.
• Attention to detail and focus on accuracy.

Behaviors and personal attributes

• Positive and friendly attitude regarding all duties and tasks.
• Maintain professionalism in difficult situations.
• Navigates tough conversations with tact and respect for all parties involved.
• Excellent communication skills.

Requirements

Education and/or experience

• Bachelor's degree preferred
• Previous experience in sales support for a consumer-packaged goods firm is ideal

Licenses, Certificates, registrations

• Microsoft Suite (Word, Power Point, Outlook, Teams)
• Excel (Intermediate or Advanced Required)
• Retail Link, Lumosity, and Vendor Connect is a plus

Physical demands

• While performing the duties of this position the employee is regularly required to stand, walk, reach above/ below shoulder level.
• Occasionally required to lift/carry/push up to 40 lbs, repetitively use both hands/arms/shoulders, forward bending/stooping and light grasping and fine dexterity of both hands. Ability to participate in a team lift for any lifting necessary over 40 lbs.