Program Manager

Job Description

Job Description

Do you have the dedication and enthusiasm to support people in

achieving their goals and advancing their lives?

Join our Team!

EMPLOYMENT OPPORTUNITY

Date: 08/23/2026

Title: Program Manager

Job Requisition No: 1841

Program: West End Heights

Shift Schedule: Monday - Friday 8:00am – 4:30pm

Salary: Salary pay range is min. $21.47 to a max. $27.96 per hour. based on education & experience

Benefits

• 3+ weeks of Personal Time Off (PTO), first year of employment

• Sick Time and Extended Illness Bank

• 9 Paid Holidays and 1 Floating Holiday

• 401(k) with Agency match

• Voluntary Medical/ Dental/ Vision

• Employer Funded Life Insurance

• Employee Assistance Program (EAP)

• Tuition Assistance

Agency Overview

Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe,

affordable housing, support, and rehabilitative services to persons with mental illness as well as health

care coordination services to individuals with chronic mental and physical health challenges. We are

dedicated to helping individuals identify and achieve personally meaningful and measurable life goals,

and to realize their full potential. Lakeview seeks to create an environment of learning and development

that will lead to an engaged, motivated, and high performing team with a devotion and commitment

to client service.

Essential Job Functions Overview

With the general supervision of the Residential Program Director, performs a wide range of

administrative, training, reporting, and personnel management functions related to the day-to-day

operations of a supervised residential facility for persons with mental illness. Individual should strive to

create a healing environment that respects the perspectives and experiences of the individuals, families,

staff and communities we serve by practicing safe, respectful communication as well as respecting

individuals’ boundaries and differences.

Essential Job Functions

Administration :

• Provide on-going leadership in accord with an annual work plan

• Develop appropriate methods to ensure the quality delivery of services, including the

development

• and implementation of restorative service plans and the timely billing of same

• Monitor resident progress and respond to resident emergency needs and grievances in a timely

manner

• Review the program’s required documentation

• Generate necessary reports, correspondence, memos, records and forms

• Manage expenses in accord with organization guidelines

• Identify and resolve problems that may inhibit the effective and efficient delivery of services

• Supervise the planning and implementation of recreational, educational, and cultural activities

• Ensure compliance with all relevant laws and regulations

• Develop and maintain an inventory of standard residential furnishings, equipment, supplies and

food within Lakeview’s budgetary guidelines and procedures

• Conduct routine site inspections

• Transport clients to and from appointments as necessary

• Recommend residence maintenance needs to Director

• Ensure the expeditious remedy of any crisis or otherwise hazardous situation

Supervision:

• Provide daily support and supervision to direct care staff including, but not limited to,

orientation and training of new staff, on-going assessment of staff development needs, and

recommendations of appropriate resources to meet those needs

• Prepare staff schedules, interview and hire new staff

• Provide regular and constructive feedback to staff and conduct performance reviews

• Provide guidance and support to staff through participation in the Supervisor on-call rotation

Program Planning, Development and Monitoring:

• Actively participate in meetings to include the following:

o Organization meetings

o Department and team meetings

o Case conferences

o Treatment and/or admissions and discharge planning meetings

• Through consultation with the Program Director, help develop an annual work plan

incorporating organization and department goals and standards

Experience, Education, & Physical Qualifications

Typical qualifications would be possession of a bachelor ’s degree in human services (or a related field)

and Three years of relevant experience or an associate’s degree in human services (or a related field)

and five years of relevant experience. Supervisory experience preferred. Valid NYS Driver ’s License as

driving is an essential function of the position.

Knowledge:

Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology,

personality, and group dynamics; the human services system; principles and practices of conflict and

crisis management; adult learning and motivation; employee supervision; household and business

management.

Skills and Abilities:

Use of contemporary office equipment, particularly a computer with word processing, database and

report generating software; researching and accessing appropriate auxiliary services; ability to

communicate effectively with diverse individuals, both verbally and in writing; to listen, understand, and

appreciate the experience of staff and residents; to establish rapport and meaningful professional

relationships; to persuade, negotiate, and resolve conflicts; to work effectively under stress; to achieve

results through subordinates and maintain a professional work environment; to provide positive role

modeling; to inspire respect, confidence, and trust in residents and staff; to respect and maintain

appropriate confidentialities; to effectively encourage residents toward greater self-sufficiency; to

perceive and describe changes in behavior; to generate and maintain accurate records and reports as

required; to review staff performance, reports, and paperwork objectively for quality and compliance;

to seek, accept, and learn from peer and supervisor feedback; to manage multiple tasks and changing

priorities; to plan and implement strategies consistent with overall organization goals, objectives, and

standards; to meet deadlines regularly.

Any external candidate interested in this employment opportunity, please visit our web site at:

Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.

Lakeview Health Services, Inc. is a premier provider of a wide range of services including housing options for those we serve as well as for our community members.

Founded in 1978, Lakeview has grown from helping a few residents in a single community residence to serving thousands of individuals every year in a six-county area in the Finger Lakes Region in New York State. We help people work through trauma to find their healthiest life. We support those we serve to build essential life skills as well as connections within their communities as they journey their path toward overall health and recovery.

Company Description

Lakeview Health Services, Inc. is a premier provider of a wide range of services including housing options for those we serve as well as for our community members.\r\n\r\nFounded in 1978, Lakeview has grown from helping a few residents in a single community residence to serving thousands of individuals every year in a six-county area in the Finger Lakes Region in New York State. We help people work through trauma to find their healthiest life. We support those we serve to build essential life skills as well as connections within their communities as they journey their path toward overall health and recovery.