Application Analyst III - Epic Healthy Planet - Hybrid (Remote Considered)

We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team! Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.DE&I Statement: At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are. We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!Job DescriptionUnder the leadership of the Applications Manager, the Application Analysts primary role is to have a complete working knowledge of assigned application, to include an understanding of the assigned department workflows for the associated system build/configure, upgrade and release process. The Application Analyst will act as the primary support contact for the application and coordinate issues that arise in their area of responsibility and must be very knowledgeable about the organization's policies, procedures, and business operations. They will perform workflow analysis, data collection and report issues associated with the software. The Application Analyst will serve as a liaison between team, end users, third parties and technical staff. They will work with end users by participating in training and troubleshooting issues and questions. Senior level technical professional. Completes complex work within a discipline or specialty area. Helps others understand the why and articulates the importance to others they work with. Owns processes and continually incorporates feedback to improve them. Proactively audits process to improve before an issue occurs. Caters to individual styles and abilities. Teaches new skills. Helps talk through situations with operational stakeholders. Makes recommendations for new functionality for issue avoidance or operation improvement. Pushes back when operations or IT is steering down the wrong path. Specialization The Epic Population Health Application Analyst serves as the primary application specialist responsible for the administration, support, optimization, and ongoing maintenance of Epic Healthy Planet and related Population Health applications. This role provides technical expertise in care management, quality improvement, value-based care initiatives, patient registries, and population health workflows that support organizational strategies for improving clinical outcomes, enhancing patient engagement, and meeting regulatory and quality reporting requirements. The analyst is responsible for designing, configuring, supporting, and optimizing Epic Healthy Planet functionality, including care management workflows, patient registries, quality reporting, decision support tools, outreach programs, wellness initiatives, and pharmacist-driven clinical programs. This role ensures Population Health applications are configured in accordance with Epic best practices while supporting organizational goals for preventive care, chronic disease management, risk stratification, and value-based reimbursement. Working collaboratively with Care Management, Pharmacy, Clinical Operations, Quality, Population Health, Information Services, and operational leadership, the analyst gathers business requirements, translates operational needs into technical solutions, and implements workflow enhancements that improve care coordination, patient engagement, and clinical performance. The role partners with stakeholders to identify opportunities for automation, standardization, and optimization of population health workflows across the organization. The Epic Population Health Application Analyst serves as the Information Services subject matter expert for Healthy Planet and related Population Health technologies, providing technical consultation, production support, workflow optimization, and end-user guidance. The analyst develops and supports patient registries, reporting workbench reports, dashboards, decision support tools, health maintenance protocols, BestPractice Advisories (BPAs), and integrated outreach solutions that enable proactive patient management and improve quality performance. This position is responsible for supporting healthcare quality initiatives, including value-based care programs, regulatory reporting, quality measures, and population health analytics. The analyst maintains a comprehensive understanding of healthcare data integration, clinical quality reporting, and interoperability while supporting integrations between Epic and external data sources to enhance patient attribution, risk adjustment, and clinical decision-making. The analyst participates in application upgrades, integrated testing, workflow redesign, and implementation of new Epic functionality while continuously evaluating system performance, identifying opportunities for improvement, and recommending solutions that advance organizational population health strategies. All work is performed in accordance with HIPAA, organizational privacy policies, information security standards, and applicable regulatory requirements.Job ResponsibilitiesPerforms work that is complex and varied in natureSolves complex problems by defining and discerning key aspects of the problemTakes a new perspective on existing solutionsRecommends new procedures and processes to achieve resultsUnderstands the why behind the questionCommunicates build/configure, or workflow improvements that solves the broader needActing as the primary support contact for the application's end-usersProvide software product function, design, and build/configure expertise needed for successful product implementationIdentifying issues that arise in their application area as well as issues that affect other application teams, and working to resolve themGuiding workflow design, build/configuring and testing the system, and analyzing other technical issues associated with software ensuring design and configuration meets patient care and business needsWorks with the IS teams, vendors and customers to ensure that the application systems are properly maintained and necessary changes are reliably tested, implemented, and documentation is currentServing as a liaison between end users' workflow needs and implementation staffMaintaining regular communication with software representatives, business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timelineDeveloping an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessionsExpert in workflows identifies areas for system optimization and process improvementDevelops solutions and collaborates with the team and management to implement these solutionsWorks to ensure that user problems and configuration requests are appropriately addressed, and system upgrades are successfully executed with minimal disruption to operationsDevelops and manages effective customer relationships with end-users and other team members to enhance the timeliness and effectiveness of technology solutionsResponds promptly to the needs of end-users, and meets Service Level Agreements as defined in conjunction with our customers following issues through to closureParticipates in team and leadership meetings to discuss team and ongoing project related activities, issues, change, communications, and updatesTypically provides training and guidance to colleagues with less experience, but no formal supervisory responsibilityMay be accountable for leading small projects with moderate riskRecognizes when the team needs to be given directionProactively looks for feedback to share in their peers work and solicits feedback in returnProactively teaches others on the teamSeeks out areas or issues to leadDigs deeper to root out potential issues or opportunitiesRequired Experience and Professional SkillsExperience 5-7 years of experience in Healthcare industry and previous experience in required application disciplineCurrent Epic proficiency supporting Epic Healthy Planet or related Population Health applicationsExperience supporting population health workflows, care management, disease registries, patient outreach, and quality improvement initiativesExperience designing and configuring Epic Healthy Planet functionality, including patient registries, reporting workbench reports, health maintenance, BestPractice Advisories (BPAs), and care management workflowsExperience supporting clinical quality reporting, preventive care initiatives, value-based care programs, and population health analyticsExperience gathering business requirements and translating operational needs into technical application designExperience supporting production environments, application troubleshooting, workflow analysis, testing, and system optimizationWorking knowledge of healthcare quality programs, regulatory reporting, and population health best practicesStrong analytical, problem-solving, and critical-thinking skillsExcellent written and verbal communication skills with the ability to collaborate effectively across clinical, operational, quality, and technical teamsAbility to manage multiple priorities while supporting production systems in a fast-paced healthcare environmentPreferred QualificationsEpic Healthy Planet CertificationEpic certifications in Ambulatory, Care Management, MyChart, or additional clinical applicationsThree or more years of experience supporting Epic Population Health solutions in an integrated healthcare environmentExperience with value-based care programs, Accountable Care Organizations (ACO), MSSP, HEDIS, MIPS, PQRS, or other quality reporting initiativesExperience supporting clinical decision support, patient engagement technologies, and care coordination workflowsExperience integrating external clinical and claims data into Epic Healthy PlanetExperience participating in Epic upgrades, workflow redesign, optimization initiatives, and integrated testingKnowledge of healthcare analytics, risk stratification, quality dashboards, and population health reportingProfessional SkillsComplete application system knowledgeStrong interpersonal skillsRequires in-depth knowledge and experienceHas developed deep conceptual and practical expertise in own discipline and basic knowledge of related disciplinesUnderstands workflows, and makes thoughtful recommendations on the flyCreates unique solutions based on experiences and knowledge of other's build/configure and workflowsIncorporates future software direction into recommendationsExpert in a given areaSolves basic issues for integrated areas independentlyValidates recommendations with other teamsBrings perspective from other organizations and tailors message based on operational needsAbility to tailor communication to the audienceCommunicates priority and urgency directlyDemonstrated ability to collaborate effectively with others, gain trust and build/configure strong relationshipsAbility to work independently and function as an integral part of the teamFlexibility and adaptability with respect to changing end-user business needsThe ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleThe ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely mannerThe ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help othersThe ability to gain trust and establish effective relationships with system end users, business unit and vendor counterpartsThe ability and willingness to learn new software and systemsSeeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problemsThe ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressuresThe willingness to put forth extra effort when required, including demonstrating persistence in the face of obstacles and adversityStrong analytical and problem solving skillsExcellent oral and written communication skills both technical and business focusedThe ability to communicate information clearly and concisely with leadership and subject matter expertsRequired Education and CertificationsEducation Master's Degree preferred, minimum Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience Certifications Certified in multiple applicationsAdditional InformationLocation: San Ramon / Sacramento / Stockton / RemoteConsidered Salary: $109,000 - $144,000 AnnualPriMed is an Equal Opportunity EmployerPriMed Management Consulting Services, Inc., is the management services organization for Hill Physicians Medical Group, the largest Independent Physician Association (IPA) in Northern California.More than just a job - We're making a meaningful contribution to healthcare. Everyone at PriMed contributes to making quality healthcare accessible for Northern Californians. We have a unique collection of skilled professionals that work well together and have been recognized as one of the top places to work and one of the healthiest places to work in the Bay area.J-18808-Ljbffr PriMed Management Consulting Services , Inc.