IT Manager

IT ManagerHellbender Inc. is a Pennsylvania Benefit Corporation who partners with innovators to mature their Artificial Intelligence enabled computing sensors and produce their solutions onshore at prototype to high volumes.Hellbender is intentionally forming an inclusive work environment and is committed to uplifting the historically marginalized identities including veterans, women, transgender people and underrepresented races in our community and industry.An IT Manager is the day-to-day operation, security, and strategic direction of the company's technology infrastructure, systems, and end-user support functions. This role leads a small IT team of two direct reports and serves as the primary point of accountability for network infrastructure, hardware and software lifecycle management, data security, and technology vendor relationships. The IT Manager partners closely with leadership across departments to ensure technology capacity keeps pace with business growth, while maintaining a hands-on, roll-up-your-sleeves approach appropriate to an organization of this size.Duties and Responsibilities:Directly supervise, mentor, and develop a team of two IT staff, including workload assignment, performance management, and professional development planning.Establish IT department structure, service standards, and maintaining ticketing/help desk workflows appropriate to a growing organization, with an eye toward when additional headcount is warranted.Develop / own the IT business continuity and disaster recovery strategy, including backup architecture, recovery testing cadence, and executive-level incident reporting.Lead the company's response to compliance and security due diligence (e.g., SOC 2, customer security questionnaires, cyber insurance applications), coordinating with Legal, Finance, and Sales as needed.Strong knowledge of network infrastructure, cloud platforms, and enterprise security frameworks, with the judgment to know when to go deep personally versus delegate.Track record of hiring, developing, and managing technical staff.Direct experience with SOC 2 or similar compliance frameworks and customer security due diligence processes.Experience with mixed deployment environment including Windows, MacOS, Linux and server based hypervisors.Qualifications, Skills, and Attributes:Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and relevant work experience5+ years of progressive IT experience, including at least 1–2 years in a supervisory or team lead capacityDemonstrated experience managing network infrastructure, cloud platforms (e.g., AWS, Azure, or Google Cloud), and endpoint management toolsStrong working knowledge of IT security fundamentals, including access controls, endpoint protection, and incident responseExperience managing outside vendors, managed service providers, and software licensing agreementsExcellent communication skills, with the ability to translate technical issues for non-technical stakeholdersRelevant certifications such as CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or ITIL FoundationExperience supporting a company of similar size (50–150 employees) through a period of growthFamiliarity with SOC 2 or similar compliance frameworks and client security review processesExperience with scripting or automation tools (e.g., PowerShell, Python) for systems administrationAbility to work on US DOD ITAR controlled projects preferredMust be proficient with Microsoft office productsJob Type: Full-timeCompensation: This will be a salaried, exempt position. Compensation to be discussed relative to experience and abilities. This position will be open to the company yearly bonus and retirement savings programs.Benefits:Automatic 5% employer contribution to 401k by HellbenderBase level health, dental and vision insurance, 100% by Hellbender for employees and their familiesTen holidays, plus company-wide week shutdowns at the Independence Day week and Christmas/New Year's week.Accrue 15 hours of PTO per monthHellbender Inc. Stock through our Equity Incentive PlanWork Location: Pittsburgh, PA with some travel between two local locationsOpportunity for advancement: Hellbender is a growing business and follows a policy that prioritizes internal promotions. As new positions are created new opportunities for advancement will be created as well.