Clerical Assistant 3

Salary

$40,685.00 - $60,714.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-50405-00103

Department

Department of Human Services

Division

HS Div Op

Opening Date

05/26/2026

Closing Date

6/9/2026 11:59 PM Eastern

Job Code

00103

Position Number

50491680

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00211622

Bureau / Division

Division of Operations

Worksite Address

2525 North 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Heather Laurent

Contact Phone

View phone number on click.appcast.io

Contact Email

View email address on click.appcast.io

THE POSITION

Join the Department of Human Services as a Clerical Assistant 3 and support a diverse network that helps support and strengthen children and families. This role allows you to use strong organizational and communication skills in a meaningful way. You will play a key part in processing appeals and maintaining accurate records. Become part of a team that values careful review, dependable service, and provides safe, nurturing, and healthy environments for children.

DESCRIPTION OF WORK

This position supports the ChildLine Appeals Unit by reviewing appeal requests, monitoring appeal steps, and maintaining accurate records. As a Clerical Assistant 3, you will perform the following duties:

• Appeal Review: Examine appeal requests to determine eligibility, timeliness, and type of appeal
• Regulatory Expertise: Hold a strong working understanding of the Child Protective Services Law (CPSL) and the Child Protective Services Regulations
• Information Handling: Release information according to law and protect all confidential material
• Case Monitoring: Track appeal progress and update requests with new information
• Deadline Management: Identify and process files that have reached statutory deadlines
• Document Preparation: Compose and proofread letters and reports to ensure accuracy and completeness
• Office Support: Operate office equipment and assist with data entry, filing, and scanning when needed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week after an in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the

Required

Preferred

Job Industries

• Other