Intervention Specialist for Adult Protective Services Program - North Side

Intervention Specialist for Adult Protective Services Program - North Side Job Category: Case Management Requisition Number: INTER005200 Posted : March 26, 2026 Full-Time Hybrid Locations Chicago, IL 60626, USA Description We are now hiring for one full-time Intervention Specialist to join our Metropolitan Family Services Adult Protective Services team! This position will primarily serve the Illinois Department on Aging (IDOA) Area 12 North Side sub area 1-4 but can be asked to cover other service areas based on programmatic need. Salary: $50,000 - $55,000 annually Essential Job Functions Gathers and processes personal client information to make eligibility determination, assessments, and referrals. Uses clinical judgement to assess potential harm or risk and makes recommendations to Supervisor about the safety plan, ensuring safety for the client and staff while in the community. Assesses and evaluates client situation and engages with collaterals to obtain and analyze information necessary to make recommendations for level of care and service needs; when necessary, acts in the client’s best interest by engaging the courts, law enforcement, or other entities. Utilizes a variety of clinical modalities to develop an effective working relationship with clients, families, and collaterals to create and implement a plan that will reduce or eliminate the risk; refers clients to required services, advocates for their needs, and provides supportive counseling. Remains in compliance with required reports, assessments, and paperwork. Provides after-hours coverage for cases that require immediate response. Reassesses and monitors planned services to determine if clients’ needs are adequately met, whether clients’ circumstances have changed, and whether services are consistent with current need. Utilizes knowledge of resources and helps clients to effectively utilize them. Works with community groups around unmet and special needs by providing outreach and education. Participates in and seeks out trainings and educational opportunities to maintain required training and/or certification. Organizes time, manages job responsibilities independently to maximize service given to clients, and works within the program’s reporting, and billing requirements. Other duties as assigned. Knowledge, Skills, and Abilities Demonstrated ability to work in a community based high-risk environment with diverse populations. Knowledge of crisis intervention and safety planning. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). Strong interpersonal, written, and communication skills. Excellent administrative and organizational skills. Strong organizational skills and the ability to set priorities, organize time efficiently, and handle multiple demands. Ability to work effectively with individuals and groups of diverse ethnic and Socio-economic backgrounds. Qualifications Bachelor's degree in psychology, social work, or a related human services field from an accredited college or university (required). At least 2+ years of relative experience including crisis intervention, verbal de-escalation, clinical work in a mental health setting, working with clients experiencing mental illness across the lifespan (required). At least 1 year of case management experience in a social service or healthcare setting. Additional Requirements Satisfactorily pass all screenings and criminal background checks. Transportation / Travel Requirements Driving for work required with a personally owned vehicle. Travel between sites not required. Physical Demands While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. Benefits Medical Coverage, Dental Coverage, and Vision Coverage. Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date. FREE General Medicine and Behavioral Health Teladoc services provided to all team members. Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility. Preferred Skills Analytical skills – Intermediate level. Interpersonal skills – Intermediate level. Organizational skills – Intermediate level. Verbal and written communication – Intermediate level. About Us Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment. Equal Employment Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Metropolitan Family Services