INSURANCE CLIENT EXECUTIVE

Job Description

Job Description

We are seeking an experienced, professional, and highly organized Insurance Client Executive to manage and service an established book of insurance clients across our commercial trucking, commercial business, and personal lines divisions .

This is not an entry-level customer service position. The Client Executive serves as a primary point of contact for assigned clients and is responsible for delivering exceptional service throughout the entire policy lifecycle, including onboarding, policy changes, certificates, renewals, billing questions, claims assistance, coverage reviews, and account retention.

The ideal candidate understands that excellent insurance service is about more than processing requests. It requires developing strong client relationships, anticipating problems, maintaining accurate documentation, communicating effectively with carriers and underwriters, and helping ensure that every client receives timely and professional service.

Experience servicing trucking and transportation accounts is highly preferred.

Key Responsibilities

Client Relationship Management

• Serve as the primary service contact for assigned clients.
• Build strong, professional, long-term relationships with policyholders.
• Respond promptly to client questions, requests, and concerns.
• Proactively follow up on outstanding documents, underwriting requirements, payments, endorsements, and renewal items.
• Maintain a high level of professionalism and client confidentiality.
• Take ownership of client issues through resolution rather than simply forwarding requests to another department.

Commercial Trucking Insurance

Service trucking and transportation accounts, including assistance with:

• Commercial Auto
• Motor Truck Cargo
• General Liability
• Physical Damage
• Non-Trucking Liability
• Trailer Interchange
• Workers' Compensation
• Umbrella/Excess Liability
• Certificates of Insurance
• Additional insured requests
• Vehicle additions and deletions
• Driver additions and deletions
• Policy endorsements
• Loss runs and claims documentation
• Premium and billing inquiries
• Renewal information and underwriting requirements

Candidates should be comfortable working with trucking companies where certificates, vehicle changes, driver changes, and policy documentation may be time-sensitive.

Commercial Lines

Manage service needs for commercial clients, including:

• Commercial Property
• General Liability
• Business Owner's Policies
• Commercial Auto
• Workers' Compensation
• Umbrella/Excess
• Professional Liability and other commercial coverages

Coordinate with producers, carriers, underwriters, finance companies, and clients to ensure accounts are properly serviced and documented.

Personal Lines

Provide professional service for personal insurance clients, including:

• Personal Auto
• Homeowners
• Renters
• Condo
• Dwelling Fire
• Personal Umbrella
• Recreational and other personal insurance products

Assist clients with endorsements, coverage questions, billing, renewals, claims reporting, and policy documentation.

Renewal & Retention Responsibilities

• Monitor upcoming renewals and begin the renewal process proactively.
• Gather updated exposure and underwriting information from clients.
• Review policies for significant changes in operations, vehicles, drivers, property, payroll, revenue, or other exposures.
• Work with producers and underwriting partners to resolve renewal issues.
• Identify potential coverage gaps and bring them to the attention of the appropriate licensed professional.
• Communicate renewal terms clearly and professionally.
• Follow up with clients regarding pending renewal decisions and documentation.
• Help maintain strong client retention and prevent avoidable cancellations.

Account Management & Documentation

• Maintain complete and accurate client files in the agency management/CRM system.
• Document client communications and policy-related activity.
• Process and follow up on endorsements.
• Request certificates and policy documents.
• Obtain applications, signatures, driver information, vehicle schedules, loss runs, and other required documentation.
• Monitor pending cancellations, non-pay notices, underwriting requests, and other time-sensitive matters.
• Coordinate with accounting regarding client billing or payment issues when necessary.
• Follow agency procedures relating to documentation, privacy, compliance, and Errors & Omissions risk management.

Sales & Cross-Selling

Although this is primarily a client service and account management position, the Client Executive should recognize opportunities to strengthen client relationships and expand accounts.

Responsibilities may include:

• Identifying additional coverage needs.
• Cross-selling commercial and personal insurance products.
• Referring new business opportunities to producers.
• Identifying uninsured or underinsured exposures.
• Supporting account rounding and client retention initiatives.

Qualifications

Required:

• Prior Property & Casualty insurance experience.
• Strong client service and account management skills.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Ability to manage multiple accounts and deadlines simultaneously.
• Comfortable communicating with clients, insurance carriers, underwriters, lenders, certificate holders, and internal team members.
• Strong computer skills and ability to work in agency management, CRM, carrier portal, email, and document-management systems.
• Ability to work independently while collaborating effectively with producers and other team members.

Preferred:

• Active Property & Casualty insurance license.
• Commercial Lines experience.
• Trucking or transportation insurance experience.
• Personal Lines servicing experience.
• Experience managing a book of business.
• Experience with renewals, certificates, endorsements, claims assistance, and carrier underwriting requirements.
• Bilingual or multilingual capabilities are a plus.

What We Are Looking For

The successful candidate will be:

• Client-focused : genuinely committed to providing excellent service.
• Accountable : takes ownership of requests until they are resolved.
• Organized : comfortable managing multiple clients and competing priorities.
• Proactive : identifies potential problems before they become emergencies.
• Professional : communicates effectively with clients, carriers, and coworkers.
• Detail-oriented : understands that accuracy is critical in insurance.
• Commercially minded : recognizes opportunities to retain accounts and expand client relationships.
• Responsive : understands that trucking and commercial clients often require timely service.

Performance Expectations

Success in this position will be centered around:

• Client satisfaction
• Account retention
• Timely response to client requests
• Accurate account documentation
• Renewal completion
• Effective follow-up
• Proper handling of endorsements and certificates
• Cross-selling and account-rounding opportunities
• Professional communication
• Compliance with agency procedures

Why Join Our Agency?

We are a growing, client-focused insurance organization serving individuals and businesses across multiple insurance markets. Our team works with everything from personal insurance needs to complex commercial and transportation risks.

We are looking for someone who wants to build a career, develop long-term client relationships, and become an important part of a growing insurance operation.

We value professionalism, integrity, responsiveness, accountability, teamwork, and exceptional client service.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider qualified applicants without regard to legally protected characteristics.

\nCompany Description

HGC Group specializes in helping individuals and businesses protect what matters most. Whether it’s your family, your home, your car, or your livelihood, we offer personalized insurance solutions that give you peace of mind and financial security.

Company Description

HGC Group specializes in helping individuals and businesses protect what matters most. Whether it’s your family, your home, your car, or your livelihood, we offer personalized insurance solutions that give you peace of mind and financial security.