Dental Director

Job Categories: Healthcare, Other, Healthcare, Practitioner and Technician, Executive Management Job Description Dental Director Dental Director Employment Type: Full-Time | Exempt Expected Schedule: 25 hours of patient care and 15 hours of administrative time per week Location: Muskegon, MI Lead with Purpose. Make a Lasting Impact. Enjoy Life Along the Lake. Hackley Community Care (HCC), located in beautiful Muskegon along the shores of Lake Michigan, is seeking an experienced and passionate Dental Director to lead our dental program. This is an opportunity to combine clinical leadership, team development, and strategic vision while making a meaningful difference in the communities we serve. Join a mission-driven, integrated healthcare organization where quality care, collaboration, and compassion are at the heart of everything we do. Enjoy leading a dedicated dental team while living near beautiful beaches, outdoor recreation, and all that West Michigan has to offer! Position Summary Under the direction of the Chief Medical Operations Officer, the Dental Director provides clinical and administrative leadership for HCC's dental services. This position oversees the delivery of high-quality, patient-centered dental care, supports the development and growth of the dental program, and provides leadership for dental providers and department leadership. The Dental Director also provides direct patient care during scheduled clinical hours. Perks & Benefits Competitive compensation Paid time off and paid holidays Quarterly performance bonuses Retirement plan with company contribution Continuing education support, including time and funding Company-paid license renewal Potential eligibility for National Health Service Corps (NHSC) loan repayment Vendor discounts Supportive, team-based work environment Meaningful work serving our community Principal Duties & Responsibilities Clinical Quality and Compliance Provide clinical leadership to promote high-quality dental care and continuous quality improvement. Monitor dental quality indicators and performance measures, identify improvement opportunities, and support corrective actions. Ensure dental services align with applicable HRSA, NCQA, UDS, PCMH, regulatory, and organizational requirements. Provide oversight and support for dental peer review, credentialing, and privileging processes. Participate in patient safety, infection prevention and control, risk management, and patient complaint initiatives. Collaborate with HCC's Compliance/Risk Management Officer regarding clinical concerns and regulatory compliance. Leadership and Department Oversight Provide leadership, direction, and direct supervision of dental providers, the Dental Quality Lead, and the Dental Program & Staffing Manager. Coach, mentor, and develop direct reports through regular feedback, performance management, and accountability. Foster teamwork, employee engagement, professional development, and alignment with HCC's core values of Quality, Integrity, Respect, and Compassion. Establish and monitor departmental goals, provider expectations, productivity, and performance. Work with the Dental Program & Staffing Manager and organizational leadership on staffing, scheduling, provider coverage, patient access, and departmental operations. Participate in recruitment, selection, orientation, training, and retention of dental providers and staff. Conduct or oversee provider performance evaluations, including 30-day, 90-day, and annual reviews, as applicable. Establish, review, and recommend updates to dental policies, procedures, clinical protocols, and standards of care. Collaborate with executive leadership on departmental budgets, resource needs, equipment, and technology. Represent HCC in professional and community activities and develop relationships with dental schools, community organizations, and healthcare partners. Strategic Planning and Program Development Identify opportunities to expand and strengthen dental services and improve access for underserved populations. Use financial, operational, patient service, and industry data to evaluate departmental performance and guide decisions. Collaborate with organizational leadership to develop and implement dental initiatives, service expansions, and community partnerships. Support the financial sustainability of dental services and identify opportunities to maximize revenue. Promote integrated, patient-centered care through collaboration with primary care and other HCC departments. Work with site and school leadership to coordinate dental services and community-based programs. Clinical Practice Responsibilities Provide direct dental patient care as scheduled and as needed, consistent with departmental needs and administrative responsibilities. Maintain accurate and timely documentation in applicable electronic health record and dental record systems. Meet established clinical quality, peer review, patient satisfaction, and performance expectations. Maintain required professional licenses, certifications, and continuing education. Special Skills and Abilities Strong clinical knowledge and skills in dentistry. Knowledge of dental infection prevention, sterilization, patient safety, and continuous quality improvement. Understanding of appropriate specialty referrals and coordination of care. Ability to balance clinical responsibilities with administrative, leadership, and strategic priorities. Strong leadership, organizational, analytical, problem-solving, and decision-making skills. Ability to understand the financial, operational, and patient-care implications of clinical decisions. Excellent verbal and written communication and presentation skills. Ability to build effective working relationships with employees, providers, leadership, patients, and community partners. Commitment to professional growth and advancing HCC's mission, vision, and core values. Ability to work evenings or weekends and travel for professional activities as needed. Qualifications & Requirements Qualifications DDS or DMD degree from an accredited dental school. Current, unrestricted Michigan dental license. Eligible for professional liability coverage as required by HCC. Current Basic Life Support (BLS) certification. Continuing education consistent with Michigan licensure requirements. Minimum of three years of leadership or supervisory experience, preferably in an FQHC, community health center, or community dentistry setting. Demonstrated ability to lead teams, coach employees, resolve conflicts, and manage performance. Knowledge of integrated care models and community dental health needs, particularly those affecting underserved populations. Strong organizational, analytical, communication, and decision-making skills. Ability to collaborate effectively with providers, staff, patients, leadership, and community partners. Proficiency with electronic health records, Microsoft Word, Excel, and other applicable technology. Ability to maintain confidentiality and comply with HIPAA requirements. Ability to work effectively with individuals from diverse cultural, socioeconomic, and educational backgrounds. Company Description: Hackley Community Care's success is about more than providing healthcare. It is about a shared commitment to improving the health and well-being of the Muskegon community through compassionate care, teamwork, and community partnerships. #J-18808-Ljbffr