Retail Customer Service Associate

POSITION SUMMARY The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will take orders, coordinate store activities, provide pricing and product information, recommend appropriate FedEx Office products and services, operate and maintain a wide variety of equipment, move boxes, stock materials, manage the production queue, oversee complex projects, and complete assigned tasks based on priority. Benefits Information FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular employees. Full‑time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire. Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA). 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service. Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement. Paid time off includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law. Vacation accrues based on position, hours worked, and years of service. Part‑time employees accrue vacation after 1 year of service at a rate of 3.34 hours for every 173 hours worked. Full‑time employees accrue vacation immediately based on hours worked, approximately one to two weeks of paid vacation in the first year, increasing with tenure. Additional benefits: 4 premium holidays, 2 non‑premium holidays, 2 floating holidays, 2 weeks paid parental leave, and paid military leave (up to 80 hours for full‑time or up to 40 hours for part‑time) during short‑term military leave of 21 days or less. Adoption Assistance Program (regular part‑time/full‑time employees with 12 months continuous service), LTD & STD Disability (regular full‑time employees after completing 180 days of active employment), Life Insurance (part‑time/full‑time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire). Life insurance and AD&D are not subject to the minimum hours rule, Commuter benefits (part‑time/full‑time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part-time/full‑time employees on date of hire). General Duties and Responsibilities People Follows instructions of supervisors and assists other team members in performing store functions. Assists in the training of store team members. Service Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs. Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. Ensures all customer problems are resolved quickly and to the satisfaction of the customer. Takes complex customer orders using order systems and provides accurate pricing information. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents. Maintains a safe, clean and orderly retail store. Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages. Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change. Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability. Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage. Takes preemptive action to prevent errors and waste. Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits. Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures. Self‑Management Performs multiple tasks at the same time. Looks for opportunities to improve knowledge and skills within the retail store. Able to operate with minimal supervision. Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook. All other duties as needed or required. Minimum Qualifications and Requirements High school diploma or equivalent education. 6+ months of specialized experience. Excellent verbal and written communication skills. For new hires, must meet all FedEx Office employment qualifications in force at time of hiring. For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook. Essential Functions Ability to stand during entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability to bend/twist at the waist and knees. Ability to communicate effectively with customers, vendors, and other team members. Ability to perform work activities requiring cooperation and instruction. Ability to function in a fast‑paced environment, under substantial pressure. Ability to maintain attention and concentration for extended periods of time. Ability to work with minimal supervision. Ability to report regularly to work and maintain established business hours to support the FedEx Office business. Preferred Qualifications Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay $18.35 – $24.75/hr Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applications from all qualified individuals, including those with criminal histories, will be considered in accordance with applicable state and local laws. #J-18808-Ljbffr FedEx Office and Print Services