Family Support Specialist II (Case Management Exp.)

Job Description

Job Description

REPORT TO: Associate Project Manager

LOCATION: Norfolk

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to results-based, data-driven, and equity-centered.

JOB SUMMARY:

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

JOB RESPONSIBLTIES:

• Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, and advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's "LEARN" system, and attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, and perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

QUALIFICATIONS:

• Bachelor’s degree in social work, Sociology, Psychology, or a related field.
• 3+ years of experience as a case manager or in direct practice with low-income households; health services experience is a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethic, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Urban Strategies, Inc. is an Equal Opportunity Employer.