Patient Accounts Manager, Full Time - Days

Job Description

Be a part of a world-class academic healthcare system, Uchicago Medicine as a Manager of Patient Accounts in the Revenue Cycle Department. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area.

In this role, the Patients Account Manager will be responsible for the direction, supervision, evaluation and overall management of the supervisors and clericals within any of the Patient Account Service areas. This includes ensuring that new employees receive appropriate orientation and all employees receive ongoing in service education within the Patient Account Service areas.

Essential Job Functions

• Supervise, assign, and direct the activities of all personnel in one or more of the following areas: Billing, Collections, IDPA Billing, Cash Applications, Patient Inquiry, and Medicare
• Determine work flow, employee instructions and adherence to policy and procedures of the Hospitals, the department and any governing agencies (including but not limited to Board of Health, JCAHO, Illinois Department of Public Aid, Medicare) as they relate to general hospital information; remain current on all required policies and procedures for the Hospitals and for the major insurance carriers as they relate to billing and collection of patient accounts; remain knowledgeable on all bargaining unit contracts covering staff in the department
• Evaluate annually the performance of the supervisory personnel of the above areas and clerical staff as per bargaining unit contracts covering staff in the department
• Participate in the interviewing selection, orientation, and evaluation of employees under the designated areas of responsibility and initiate actions as necessary and according to Hospitals policies and bargaining unit contracts
• Review, develop, recommend and implement goals and objectives for the department; ensure that area/staff meet goals set for the department; suggest methods to improve productivity/work flows to meet department goals
• Develop departmental policy, procedure, standards, and operating manuals and assure supervisory and clerical staff implementation; ensure that all employees are informed of current and updated policies and procedures; review and regularly update internal controls for both management and clerical work
• Remain current and knowledgeable on financial systems and work flows as they affect patient accounts; advise management on problems or changes needed to systems to maximize efficiency or improve patient relations
• Maintain patient confidentiality as required by Hospitals policy and industry/legal standards
• Acknowledge and support Hospitals defined goals and approach to patient care; attend regular training sessions and management classes to improve patient and customer communications
• Collect and collate statistical data and graphs for required management reports relating to task performance and productivity
• Investigate complaints and suggestions regarding patient account processing, and initiate a follow up with the customer complaint area
• Assist in the intra and interdepartmental quality assurance program; make recommendation to address any problems/concerns identified; help to develop appropriate educational and training programs to address the problems/concerns in conjunction with the departmental training team

Required Qualifications

• High school diploma required
• Three to five (3-5) years prior supervisory/management experience in a patient accounts department
• Management skills of planning, organizing, managing, controlling, and staffing; ability to adjust readily to change
• The ability to get things performed through, with, and by people; dependable, reliable and able to maintain good interpersonal relationships
• Strong communication skills required; ability to impart knowledge of procedures and techniques; ability to educate and train new and existing personnel
• Experience in dealing with employees covered by bargaining unit contracts preferred
• CRT and/or PC experience required

Preferred Qualifications

• Associate or bachelor's degree preferred; or an experiential equivalency
• Project Management and Excell skills are strongly preferred

Job Details

• Job type: Full-Time (1.0FTE)
• Shift: Days
• Department/Unit: Revenue Cycle Managment - Burr Ridge
• Work Location: Flexible Local Remote- Burr Ridge, IL
• CBA Code: Non-Union