Housekeeper - Embassy Suites Downtown GR

Job Description

Job Description

​ Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Shifts: 1st shift

* Wage:  Starts at $16.00/hour based on experience  PLUS $2.00/hour extra for hours worked on  the weekend   **weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**

* Position can be used as a paid internship

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program 
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Communicate regularly with the Executive or Assistant Executive Housekeeper
  • When rooms are cleaned
  • To ensure all early outs, late check outs, etc. are taken care of accordingly
  • Report any special room issues (i.e., damage, smoke, pets, etc.)
  • Report all missing or broken items and lost and found items
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Assist in keeping all storage rooms organized
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and brand standards
  • Scrub floor, shower, bathtub, sink, and toilet in bathroom
  • Remove all used guest amenities, linens, and garbage
  • Restock amenities (i.e. coffee, soap, shampoo, etc.)
  • Make beds while checking for damaged or stained linen at the same time
  • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
  • Vacuum entire bedroom and hallway outside the door to the room
  • Complete extra tasks assigned (hallways, storage, extra items)
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Ensure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: None
License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor

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