Service Cashier

The Service Cashier/Administrator is responsible for processing payments for work completed or purchase of parts requests, proper reconciliation of repair orders and parts invoices, and the collection of money from Parts and Service transactions in the dealership

• Inspect every repair order and/or parts invoice for proper completion and accuracy
• Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
• Collect the total retail charges from the customer in cash, check or authorized charge account
• Provide the customer with the proper change and/or receipt
• Complete the accounting section of the repair order as directed by the Service Director
• Update the customer's service history file according to the procedures specific to the department's service history system
• Deliver to the accounting department all repair orders and parts invoices closed during the business day
• Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the person needed is not available
• Control and turn into the business office any sublet bills associated with the repair orders
• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
• Perform any other administrative tasks as directed by management
• Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers
• Ensure loaner vehicles are checked in properly for damage and fuel usage.
• Responsible for ensuring proper documentation requirements are met for all loaner contracts.
• Escort customers to the vehicle; perform a walk around, cover preexisting damage, and fuel levels.

Job Type:

• Full-time
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Job Type
Service