Front of House Supervisor

Food & Beverage Supervisor - Front of House

The FOH Supervisor is responsible for the daily operation of the dining room and bar, overseeing front-of-house staff to ensure a seamless, high-quality guest experience. As a hands-on leader, the supervisor works on the floor during service, supporting servers, hosts, and bartenders, resolving guest complaints, and ensuring all company standards for service, hygiene, and cleanliness are met.

Duties & Responsibilities

• Supervise all Food & Beverage Outlet operations.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Manage guest queries in a timely and efficient manner.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Assist other departments wherever necessary and maintain good working relationships.

Knowledge & Experience

• Bar experience.
• Server experience
• Ability to work with cash.
• Skill in the use of computers and related software applications.
• Knowledge of food.
• Minimal knowledge of POS systems (Micros).
• Strong communication skills.
• Ability to be tactful and diplomatic with public and staff.
• Ability to interpret a variety of instructions furnished in written, oral or diagram form.
• Must have a high regard for customer service and the ability to perform in a fast paced environment.

Work Environment/Physical Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hours/Shifts

• Due to the type of business, you must be able to work nights, weekends, special occasions, and holidays.

Other

• Victory Casino Cruises has a no visible tattoo policy. For this position you must be clear of all visible tattoos.
• Must be able to successfully pass a drug test, background screening, and credit check.
• You will be required to obtain a TWIC and MMC. Acceptable documents to obtain badging are Passport OR Government issued photo ID and certified copy of Birth Certificate. Supporting documents would be needed for a name change. Please note that individuals with pending court cases or who are currently on probation will not qualify for badging approval.