Homecare Supervisor

Homecare Supervisor

HomeCare Supervisor is responsible for coordinating care for CCP, DHS, and Veterans clients. Evaluates the clients referred to the organization; communicates with Case Management organizations, ensures care is provided according to the plan of care, and communicates with the clients and their families regarding care. The Bilingual Home Care Supervisor, acting as a Community Marketing and Network Liaison, is a hybrid role designed to bridge the gap between a home care agency and the diverse, multicultural communities it serves. This role combines clinical oversight (supervision of caregivers) with business development (marketing and networking) to increase referrals, build brand reputation, and ensure high-quality, culturally competent care, particularly for bilingual or non-English speaking populations.

Essential Job Functions/Responsibilities

1. Documents client contacts and activities related to client services in the client's file;
2. Prepares or reviews reports and service calendars;
3. Monitors receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care;
4. Provides input to the case manager on the services that are needed for each client as a result of conferences with the homecare aide or in-home visits;
5. Plans, prepares, and documents contact and quarterly conferences with each assigned homecare aide;
6. Evaluates each assigned homecare aide annually;
7. Coordinates the homecare aide's activities with other components of the Plan of Care as required;
8. Makes and documents semi-annual in-home supervisory visits to a client's home for each assigned homecare aide;
9. Makes home visits, as necessary, to provide hands-on training and assistance, and conducts and keeps record of client satisfaction surveys.
10. Initiates and/or participates in client staffing discussions with the case manager, as necessary.
11. Completes referral information that includes intake data, essential background information, mobility aspects, and the proposed elements of the service delivery plan.
12. Maintains liaison relationship with CCP, DHS, Veterans, and MCO Case Management, providing information and education on services, coverage issues, and related areas.
13. Maintains Homecare Aide personnel records and updates essential documentation within the TTP system.
14. Coordinates service plan implementation and follow-up for all assigned participants.
15. Ensures completion of a minimum of 26 hours of annual In-Service training per IDOA requirements.
16. Collects and maintains statistical data on referrals, retention, and terminations for both clients and Homecare Aides; prepares and submits reports as required.
17. Provides direct training to caregivers as needed.
18. Conducts performance reviews.
19. Actively participates in recruiting and hiring caregivers.
20. Attends local career fairs and community events to build candidate pipelines.
21. Attends staff meetings and participates in various committees or workgroups as assigned.
22. Acts as a community liaison to increase referrals, build brand reputation, and ensure high-quality, culturally competent care, particularly for bilingual or non-English speaking populations.
23. Performs other related duties and projects as assigned by management

Requirements

• High school diploma or General Education Diploma (GED) required.
• 1-2 years of experience managing client and caregivers in homecare, healthcare, or senior care is required.
• Demonstrated ability to develop service delivery plans and supervise direct care personnel.
• Self-directed with the ability to work independently with minimal supervision.
• Strong observational, organizational, and time-management skills.
• Flexibility and cooperation in fulfilling job responsibilities.
• Excellent written and verbal communication skills.
• Spanish language preferred.
• Ability to multitask and manage multiple responsibilities.
• Ability to travel to facilities and community events as required (minimum 25% of the time)
• Proficiency in Microsoft Office and ability to learn and use agency-specific systems.

Benefits

• Competitive pay: $22$28 per hour, based on experience
• Health, dental, and vision insurance
• Mileage reimbursement
• 401(k) retirement plan
• Paid sick time and PTO
• Employee Assistance Program (EAP)
• Opportunities for growth and advancement
• Supportive work environment

Equal Opportunity Employer. This posting is not all-inclusive; duties may change based on organizational needs.

Salary Description $22 - $25 / hour