Host/Hostess

Host

A host is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests' first impression of the restaurant is a positive one. Responsibilities include greeting and welcoming guests as they arrive at the restaurant with a genuine smile and positive attitude, engaging with guests, anticipating their needs, and responding promptly to any inquiries or concerns. Hosts maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests. They handle guest complaints or issues professionally or bring them to the manager when necessary. Hosts assist with running food, delivering and/or refilling guests' drinks, guide guests to their tables and present them with menus, take to-go orders over the phone and in person, engage with guests to ensure they're happy with food and service, refill drinks and clear plates as needed during guest's dining experience, provide great customer service, and provide highchairs and other requested items to the guest. Hosts must comply with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements.

Qualifications include one year of restaurant experience preferred, organizational skills, exceptional interpersonal and communication skills, a positive attitude, the ability to work well in a team environment, the ability to multitask, availability on weekdays, weekends, nights, mornings, and holidays, and the ability to read and write in English and handle math calculations.

What we offer you: multiple benefit plans to suit your needs, paid time off, 401K opportunities for advancement, a positive and respectful work environment where diversity is valued, generous employee discounts on dining, retail, amusements, and hotels, and community volunteer opportunities.