ROI Specialist

Position Overview We are seeking a detail-oriented and customer-focused Health Information Management Specialist/Release of Information (ROI) Associate to join our healthcare operations team. In this role, you will be responsible for processing medical record requests accurately, efficiently, and in compliance with HIPAA regulations and company policies. The ideal candidate will have experience working with medical records, strong communication skills, and a commitment to protecting patient privacy while delivering exceptional customer service. Key Responsibilities Process all Release of Information (ROI) requests in a timely, accurate, and efficient manner. Safeguard patient confidentiality by ensuring medical records are released only to authorized individuals. Review requests and authorizations for completeness and compliance with HIPAA and organizational policies. Respond to patient, provider, and third-party inquiries professionally and courteously. Manage incoming phone calls, faxes, queues, and documentation related to medical records requests. Utilize scanning, faxing, copying, and electronic medical record systems to fulfill requests. Maintain accurate documentation of all requests and releases. Meet established productivity, quality, and utilization standards. Collaborate effectively with team members while also working independently when needed. Support a positive patient and customer experience through exceptional service and communication. Required Qualifications High school diploma or GED required. Proficiency with Microsoft Office applications. Strong attention to detail and commitment to accuracy. Excellent communication, documentation, and customer service skills. Ability to handle sensitive and confidential information with discretion. Strong organizational skills and the ability to manage multiple priorities. Self-motivated, dependable, and capable of working independently or within a team environment. Ability to operate standard office equipment, including fax machines, copiers, and scanners. Preferred Qualifications Minimum of 2 years of experience in a medical records department, healthcare setting, or similar environment. Previous experience processing Release of Information (ROI) requests. Familiarity with medical records management and healthcare privacy regulations. Experience in a patient-facing or customer service-focused role. Preferred Skills Customer Service Patient Communication Phone Handling Attention to Detail Reliability and Dependability Medical Records ExperienceROI Processing Healthcare Environment Knowledge Fax and Queue Management Documentation and Record Management Job Type & Location This is a Contract to Hire position based out of Escondido, CA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Escondido, CA. Application Deadline This position is anticipated to close on Jul 27, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Compliance San Francisco Fair Chance Ordinance: For all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems