Product Owner

Digital Product Owner

The Digital Product Owner represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs, so that business and/or technical delivery teams can build effective solutions. Understands customer needs, as well as business vision and strategy, to prioritize investment, business value and delivery. Works collaboratively within multiple evolving development methodologies including iterative Agile and sequential Waterfall programs and projects. Serves as the day to day decision maker and provides continual business guidance for the execution team. Prioritizes the execution team's work so that it aligns with the sponsor's/business executive's strategies. Leads, manages or orchestrates activities for completion and proper documentation of business requirements and validating metrics as appropriate for methodology and Enterprise controls. Works with the business and Information Technology delivery teams to identify and mitigate risks to include business operational risks.

Primary Responsibilities

• Works independently on medium to large complexity efforts, or in support of a Senior or Lead on larger efforts
• Works with different technologies (infrastructure, mobile, MSR-facing), and/or with vendor partnerships or software
• Serves as an expert in a particular business or system domain
• Identifies, engages, and influences business stakeholders and Subject Matter Experts
• Works with Digital Strategy team and other stakeholders to understand and validate business strategy and vision, and customer needs
• Partners with sponsors, stakeholders, and Information Technology to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks and controls for the improvement area
• Serves as direct representative of the business with delivery teams, representing/reinforcing the customers' perspective throughout the product realization cycle
• Works with the business process owners to develop metrics to manage and track benefits, adoption, and risks to operations
• Assists with project level plans related to schedule, scope and resources
• Leads, collaborates, and motivates a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps
• Manages, prioritizes, and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level
• Reviews, and when appropriate, accepts and prioritizes feedback and new requirements from stakeholders
• Reviews and accepts or declines output of development to ensure specified acceptance criteria have been completed
• Serves as the business requirements expert, engaging and managing the work of subject matter specialists from the business
• Escalates issues and develops and recommends appropriate solutions
• May serve as a resource to associates with less experience

Requirements

• Bachelor’s degree or equivalent work experience
• Seven (7) years of relevant experience in process improvement, project delivery, business/requirements analysis or business operations/product line
• Familiarity or working knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall)
• Working knowledge of Microsoft Office products and applicable databases
• Experience in Process Engineering methodologies and Change Management practices

Preferences

• SAFe Practitioner (SP) Certification
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Due Diligence (CDD) and/or Office of Foreign Assets Control (OFAC) Business Experience
• Eight (8) years of relevant experience in process improvement, project delivery, business/requirements analysis or business operations/product line or relevant work experience with Agile
• Advanced knowledge of multiple technical software delivery life cycles (i.e., Agile, Waterfall)
• Advanced knowledge of Business Management Methodology, Change Management practices and Process Engineering methodologies

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to manage multiple projects
• Ability to supervise and manage a team
• Ability to work autonomously, with limited guidance
• Ability to work under pressure and meet deadlines
• Advanced analytical and problem-solving capabilities
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent verbal, written communication, and organizational skills
• Strong research skills

Required Skills: Experience with digital payment solutions: Preferably Fiserv (TransferNow, RXP BillPay, FundNow, or Zelle).