Outlet Store Manager

Job Description

Job Description

Join Team Goodwill! Immediate openings and competitive pay & benefits. Apply today!

Outlet Store Manager

Full-Time 40hrs/week

$40,000-42,000/year

True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper.

Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how.

Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Why we are a great place to work?

• Competitive pay & benefits
• Flexible work schedules to create a schedule that allows for a work/home balance.
• Bonus incentive plans
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Knowing you are part of making an impact in people’s lives
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

Job Summary

The Outlet Store Manager is responsible for overseeing daily operations at the outlet store while managing donation overflow to maximize sales, efficiency, and sustainability. This position ensures smooth retail operations, optimizes inventory flow, and enhances customer and donor experiences. This Role requires strong leadership, problem solving skills and the ability to balance retail management with logistical efficiency.

Duties and Responsibilities

• Leading outlet store operations, including staffing, merchandising, and customer service.
• Managing donation overflow, ensuring sorting, pricing, and redistribution of goods.
• Implementing strategies to optimize budgeted sales and reduce waste through recycling and secondary markets.
• Monitoring inventory flow from donation centers to the outlet, coordinating logistics, and maintaining accurate records. Implementing safety and compliance protocols for both retail and warehouse environments.
• Ensuring adequate store staffing and scheduling of employees.
• Follow banking and cash handling procedures.
• Create an exciting shopping environment every day.
• Training and mentoring staff to achieve operation goals and deliver excellent service.
• Prepare and conduct formal employee performance reviews on a timely basis.
• Assistance with cashiering.
• Assist with the development of the outlet’s sales goals and provide input/suggestions to supervisors and other retail management staff in the pursuit of continuous improvement of the outlet’s success.
• Continuous development of a positive image of True North Goodwill in the community.
• Timely arrival at the workplace and consistent attendance.
• Perform work activities in conformance to Goodwill Values Statement which includes the values of Trust, Responsibility, Understanding, and Excellence.
• Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.)
• Encourage and do not hinder in any way an employee making a report pertaining to Goodwill’s Corporate Compliance Program Policy and Procedure or making a report of a work injury
• Ensure no employee is retaliated against in any way as a result of making a report related to Goodwill’s Corporate Compliance Program Policy and Procedure or making a report of work injury
• Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served.
• Other duties as assigned.

Required Skills and Abilities

• Excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Word and Excel
• Organized with attention to detail
• Works well under pressure; ability to multitask
• Strong leadership skills with ability to motivate staff
• Excellent customer service abilities
• Understanding of retail policies and procedures
• Ability to maintain confidentiality of personnel, customers and agency information at all times in both professional and social situations.
• Ability to successfully pass a background check
• Minimum two years’ supervisory experience
• Ability to work at least one (1) closing shift per week
• Ability to work at least one (1) weekend per month (minimum one Saturday)

Education and Experience

• High school diploma or GED equivalent
• Vocational, business school or merchandising training preferred
• Minimum two years’ management experience in sales preferred

Physical Requirements

These work environment factors are general in nature: CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.