Polish Speaking Customer Service Agent In Bulgaria - Fully Paid Relocation

Mercier Consultancy MD is seeking a Polish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with fully paid relocation provided. This exciting opportunity allows you to immerse yourself in a vibrant environment while offering exceptional customer support to Polish-speaking clients. Your role will be pivotal in ensuring customer satisfaction and fostering long-lasting relationships. Responsibilities Serve Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services. Provide comprehensive information, assist with order management, and help resolve customer issues promptly. Troubleshoot problems and complaints with a focus on effective resolution and customer satisfaction. Maintain accurate records of customer interactions in the CRM system for quality assurance. Collaborate with team members to enhance service delivery and improve customer experience. Stay updated on company policies, product offerings, and promotions to inform clients accurately. Fluency in Polish (both written and spoken); proficiency in English or Bulgarian is a plus. Experience in customer service, ideally in a fast-paced environment. Excellent communication and interpersonal skills, with a strong customer-centric focus. Aptitude for problem-solving and the ability to handle customer concerns professionally. Proficient in CRM systems and general office software. Self-motivated and able to work independently while adapting to a new environment. Willingness to relocate to Bulgaria and immerse yourself in the company culture. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus Fully Paid Training Health Insurance And Much More...