Community Manager

Summary Responsible for all operational, marketing, and financial aspects of an apartment community and meeting company goals in those areas. Results achieved through personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. Essential Duties and Responsibilities Other duties may be assigned. Personnel & General Coach, supervise and be responsible for work performed by all on-site personnel. Hire and terminate employees under the supervisor of the direct supervisor and Woodmont Properties policies. Conduct written evaluations of employees and make recommendations for work improvement and salary increases. Establish schedules and assign personnel for routine maintenance and emergency coverage. Hold daily and weekly team meeting to address, ideas and suggestions and to implement new strategy. Enforce the company personnel policies and programs such as compensation, staff planning, recruitment and training. Manage employee issues and discipline where necessary with the guidance of the direct supervisor. Must be available on-call 24 hours a day in case of emergency. Ensure proper purchasing procedures are adhered to. Community Manager is responsible for unauthorized charges or costs to the property. Ensure that all safety initiatives are adhered to and that safety guidelines are followed. Marketing & Leasing Meet and/or exceed income and occupancy goals. Develop and implement marketing strategy. Assist in the marketing, showing and leasing of apartments. Implement and monitor all online, print and social media marketing strategies/sites. Actively recruit prospective residents. Thoroughly understand competitive apartment communities in the area and perform comparable market surveys, as dictated by Woodmont Properties policies. Review and supervise preparation of leases. Review and approve all rental applications within 24 hours of application. Inspect all vacant units at least once a week. Responsible for all efforts pertaining to marketing the property example: running advertisements, training staff, increasing traffic, performing monthly marketing audit of all advertising sites, ensuring all advertisements are up to date, etc. Set up vacant folders with lease information and keep office always organized. Constantly upgrade and maintain the property's curb appeal. Perform corporate, business, and community outreach to improve traffic and leasing of community including the development of joint marketing programs. Maintenance Continually inspect the property with Maintenance Supervisor to assure superior community appearance and delegate any work to be done to team members or vendors. Notify direct supervisor of any major maintenance problems and recommend possible solutions. Handle all details of move-ins and move-outs, giving attention to the apartment conditions, must always have acceptable number of each unit type in market-ready condition. In conjunction with Maintenance Supervisor, supervise outside contractors working on property. Responsible for ensuring that the grounds are always free of debris and rubbish. Continually analyze maintenance operations with attention to cost reduction. Study and evaluate ways to improve quality, efficiency and economy of services and facilities. Purchases supplies and obtains necessary bids on contract work for review by Regional Manager. Prepares periodic inventory of building contents and property condition. Keep accurate records regarding preventative maintenance, work orders, MSDS, annual inspection, and inventories, lighting inspections, and safety. Resident Retention Ensure that the residents are provided with clean, safe and well-maintained properties. Ensure that resident requests are handled within 24 hours and that the residents are informed of any delays. Responsible for lease renewal process throughout renewal process regarding rent increases, lease changes and encourage residents to renew. Communicate with residents throughout renewal process regarding rent increases, lease changes etc. and encourage residents to renew. Promote resident retention daily. Develop and implement community resident programs to enhance a sense of community and resident retention. Administration & Accounting Adhere to and, enforce company personnel and operating policies as outlined in the Woodmont Properties Employee Handbook, Policy and Procedure Manual, Safety Manual and Emergency Management Manual, and compliance with Federal Fair Housing laws. Prepare accurate Budgeting and Capital budgeting -weekly and monthly reports and submit on a timely basis. Collect rent and monitor receivables. Handle delinquent accounts and initiate legal proceedings according to local and state laws. Maintain accurate records of all transactions on property. Purchase necessary office supplies and always keep office neat and orderly. Document budget expenditure and stay within budget figures monthly. Responsible for on-site debit card used for petty cash and the disbursement and monthly reconciliation. Responsible for collection of all monies on the property. Continually increase income and minimize operation costs. Supervisory Responsibilities May manage one subordinate supervisor who supervises others in the Maintenance Department. Directly supervises all office and leasing personnel and Assistant Community Manager, if applicable. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies Analytical - Collects and researches data; Uses intuition and experience to complement data. Design -Generates creative solutions; Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives. Leadership - Displays passion and optimism; Inspires respect and trust; Rallies others to fulfill the vision and mission of Woodmont Properties. Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others. Change Management - Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self-available to staff; Provides regular performance feedback; Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment‑free environment; Builds a diverse workforce Ethics - Treats people with respect; Works with integrity and high ethical code; Upholds organizational values. Organizational Support - Follows policies and procedures set out in the SSOP manual. Completes administrative tasks correctly and on time; supports organization’s goals and values. Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles. Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks. Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance. Monitors own work to ensure quality. Quantity - Meets productivity standards. Safety and Security - Observes safety and security procedures both for residents and employees; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree (B. A.) from four–year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write memos, letters and create reports ability to respond to complaints or inquiries from employees, residents, prospects and vendors. Ability to communicate in a clear and precise manner. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions. Reasoning Ability Ability to solve practical problems by considering courses of action within the framework of existing policies, principles and standards. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and deal with issues or problems by identifying relevant information and develop solutions through analysis and planning. Computer Skills To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software and Property Management Software. Certificates, Licenses, Registrations Property Manager License and/or Real Estate License required as per state & local laws. ARM, CAM, CAPS, MPM, RMP desired, but not necessary. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach with hands and arms. The employee is usually required to stand; usually walk; sit; use hands and fingers to handle, or feel and usually talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions this is especially the case when walking and inspecting the properties. #J-18808-Ljbffr Woodmont Properties