Customer Care Coordinator

Job Description

Job Description

Job Description

• A fast-paced and dynamic environment, manufacturing world-class communications equipment and mission-critical solutions for first responders and public safety customers around the world.

• The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.

• In addition, general administrative functions.

• Act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits.

• Duties include communicating dates and managing schedules with a variety of customer contacts.

• Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and teams.

• The position entails aspects of facility management as well.

• Other duties can and will be assigned as necessary to fulfill the customer experience requirement.

• This person will be interacting with customers face to face.

• Able to successfully schedule and host Customers visits.

• Assisting with updating customer brochures and presentation.

• Work Schedule: M - F 8a - 5p (Some flexibility)

Qualification:

• Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills

• Proactive, Attention to Detail, Multitasking Abilities.

• Prior experience in a direct customer interfacing role is required.

• Experience preparing presentation and presenting. Graphic design.

• Knowledge in Oracle tools is a plus

• Bilingual (English and Spanish)

• Some experience handling customer visas/immigration paperwork

• 1-2 years of experience working with customers and coordinating and scheduling customer events

• A professional appearance.

• Excellent interpersonal skills, a solid ability to communicate both verbally and written.

• Must be fluent with Google products

• Nice-to-have Microsoft products knowledge, and possess overall strong computer skills.

• Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

• Can lift up to 25 lbs

• Experience coordinating customer visits, meetings, arranging meals, lodging, managing event logistics, and delivering high-quality guest experiences.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities