Monitoring Analyst

Enterprise Monitoring AnalystThe Enterprise Monitoring Analyst supports the Customer by providing on-site technical expertise to monitor, review, and manage Enterprise services. This includes ensuring the exchange of situational awareness information, based on the correlation of alerts, network incidents, and maintenance activities. Enterprise Analysts will monitor system alerts via configured dashboards filtered based on operational agreements and customer guidelines. The proactive nature of this position demands an experienced professional with operational experience in monitoring alerts and the performance of resources that support critical operations.Work hours to be assigned: Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts (4am- 4pm)Position Responsibilities:Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field unitsProvides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operationsLeverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trendsProactively monitors dashboards providing awareness of high priority alerts impacting Mission/Business/Enterprise critical servicesSupports the Government with Situational Awareness local system events and correlates impacts to Enterprise Operations Squadron managed and monitored systemsProvides operational coordination for network Event and Incident Management functionsPrepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadershipSupports the Government by performing daily ad hoc tasking from the CustomerGenerates Situational Awareness notification via various messaging systems for distribution to customersProvides technical assistance, when requested, by the Customer in support of defined dutiesProvides, data collection, and other support to the Action Report processIntegrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentationDemonstrates an understanding of LAN/WAN network services, and Carrier EthernetResponsible for collection of incident information through customer conversation, and self-service support toolsConducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure componentsEngages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialistsExecutes against established Service Level Agreements (SLA)Alerts management to recurring problems and patterns of problemsRequired Qualifications:An Active TS/SCI Clearance with PolygraphOne (1) DoD 8140 IAT Level 1 (or higher certification) to start on Program - (Network+, A+, CCNA-Security, CND, SSCP)5 years + experience maintaining IT infrastructure and services in the Ecosystem, or equivalentWorking knowledge of ITIL 4 lexicon and frameworkExcellent written and verbal communications skillsExcellent customer service skillsProficient writing skillsMust be able to review technical documentation and summaries information for executive level reviewWorking knowledge of network operations and IT servicesPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $58,400 - 116,900 USDCACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.