US-Technical Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. At Apple we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Technical Expert you have extensive functional troubleshooting skills and an ability to inspire excitement for Apples products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and Technical Expert exemplifies a skilled technician and shares knowledge across the team.

Deepen extensive knowledge and stay up to date on Apple products services and Genius Bar repair processes and procedures to support efficient and high-quality customers having Apple product or software issues with care and empathy using all tools and resources provided by diagnose repair and resolve service concerns for select Apple hardware and excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to with team leaders to identify recurring repair problems and other service concerns and make sure that feedback is provided to extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. nnPerform other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work the visual inspection and fine motor skills to safely perform hardware experience troubleshooting hardware and software issues in a customer service environment.

You can:nDemonstrate technical expertise of Apple products and services including repairing problems and follow troubleshooting steps to identify the root cause of a technical customer concerns through care learning and presenting technical problems and solutions effectively and tailor your communication style to different and educate the broader team by sharing knowledge experiences and in a fast-paced environment sometimes under tight deadlines and pressure while supporting multiple customers at the same well in a team environment demonstrating shared responsibility and accountability with other team members.