Order Management & Purchasing Specialist

Job Description

Job Description

Position:Order Management & Purchasing Specialist

Pay: $19-20/hr.

Schedule: 8 AM to 5 PM (On site)

Responsibilities:

1. Customer Interaction:

• Troubleshoot and resolve product issues and concerns with a customer-centric approach.

• Document and update customer records based on interactions, ensuring accuracy and completeness.

• Maintain a positive, empathetic, and professional attitude toward customers.

• Demonstrate a keen eye for detail in addressing customer inquiries and requests.

2. Order Management:

• Execute order entry per customer requests and purchase orders.

• Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.

• Receive and verify order confirmations from vendors.

• Send customer order confirmations and respond promptly to customer inquiries.

• Update all documents with accurate information as needed.

3. Vendor Coordination:

• Communicate and correspond with vendors regarding ship dates and order details.

• Ensure accurate ship dates and relay them to customers promptly.

• Track inbound and outbound shipments to maintain transparency.

4. Order Adjustments:

• If ship dates change, promptly update customers and adjust their current orders as needed.

• Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.

5. Shipping and Logistics:

• Schedule inbound and outbound shipments efficiently.

• Prepare shipments for both domestic and international destinations.

• Complete customer documentation as needed for shipments.

6. Sales Team Collaboration:

• Work closely with the Sales Team Liaison to update customer sheets and relay important information.

7. Communication Management:

• Answer incoming phone calls and transfer them as needed.

• Maintain effective communication between vendors and customers to ensure a smooth process.

• Develop and maintain a knowledge base of evolving products and services.

8. Administrative Tasks:

• Perform filing tasks to organize and maintain essential documents.

• Maintain a clean workstation and office space in collaboration with other staff members.

9. Physical Requirements:

• May need to lift more than 30 pounds occasionally when preparing shipments.

Qualifications:

• Previous customer service experience.

• Experience with QuickBooks

• Strong organizational and multitasking abilities.

• Effective communication skills, both written and verbal.

• Proficiency in order management systems and documentation.

• Detail-oriented with a commitment to accuracy.

• Ability to adapt to a fast-paced work environment.

We are a staffing company dedicated to connecting you with long-term career opportunities.

Company Description

We are a staffing company dedicated to connecting you with long-term career opportunities.