Service Advisor

Experienced Service Advisor Join the Winning Team at St. Louis Chrysler Dodge Jeep Ram

St. Louis Chrysler Dodge Jeep Ram is seeking a skilled and customer-focused Service Advisor to become an integral part of our growing Service Department. We pride ourselves on fostering a team-oriented, high-energy workplace where each employee's contribution is valued and rewarded. Our success is driven by dedicated professionals who deliver top-tier service and strive to create outstanding customer experiences every day.

We're looking for someone who thrives in a fast-paced, professional environment and is committed to excellence in every interaction.

Key Responsibilities:

• Greet customers promptly and professionally at their vehicle to begin the service experience
• Install protective floor mats and seat covers to ensure vehicle cleanliness and care
• Accurately gather and input customer and vehicle information using Wi-Advisor or dealership software
• Conduct a detailed walk-around inspection with the customer, noting any visible concerns
• Listen attentively to customer concerns and document service needs clearly in the CRM
• Review and recommend scheduled maintenance services based on vehicle history and manufacturer guidelines
• Clearly explain the benefits of the complimentary multi-point inspection and what it includes
• Communicate effectively with technicians to ensure customer concerns are properly diagnosed
• Provide accurate estimates for recommended services and obtain customer approvals
• Maintain regular communication with customers regarding vehicle status, additional findings, or delays
• Handle service follow-ups, including post-service check-ins to ensure satisfaction
• Coordinate with parts department to ensure timely availability of necessary components
• Process repair orders, warranty claims, and payment transactions efficiently and accurately
• Maintain an organized and clean service write-up area
• Uphold dealership standards for customer service, professionalism, and compliance

Qualifications:

• Valid Driver’s License
• 2+ years of experience in a Service Advisor role
• Strong written and verbal communication skills
• Proven ability to deliver exceptional customer service
• Detail-oriented with strong organizational skills

What We Offer:

• Comprehensive union benefits package including:
• Medical, dental, and vision insurance
• Pension plan
• Paid vacations and holidays
• Employee discounts on vehicles, service, and parts
• Paid factory training and ongoing development opportunities
• A positive and supportive workplace culture with a focus on teamwork and professional growth