Community Hub Lead Houston, TX

FIGS is looking for a Full‑Time Community Hub Lead (Key Holder). You will provide FIGS’ customers with an awesome and memorable in‑store shopping experience while also assisting with all aspects of store operations. This role reports directly to the FIGS General Store Manager. What You’ll Do Customer Experience Welcome and engage customers in meaningful conversations about FIGS’ brand and mission. Educate customers on products, highlighting fabric, fit, and function. Assist customers in finding the right style, size, and color, suggesting complementary products. Anticipate customer needs and deliver an exceptional FIGS experience. Support all cash wrap activities (purchases, returns, exchanges). Store Operations Assist with opening and closing the store. Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean. Participate in inventory management—from cycle counts to sharing replenishment insights. Track sales to ensure daily goals are met. Support planning and execution of in‑store events and initiatives. Leadership & Oversight Team Support: Train, coach, and mentor new and existing team members, provide real‑time feedback, and foster a culture of growth and positivity. Operational Oversight: Serve as Manager‑on‑Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem‑solving. Safety & Security: Uphold all safety, loss prevention, and cash‑handling procedures while maintaining compliance with company policies. Reporting & Communication: Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs. Qualifications 2+ years of retail sales experience. Flexible schedule, including weekends and holidays. Excellent interpersonal and communication skills. Fluency in English required; conversational Spanish a plus. Basic retail math and computer skills; Shopify POS experience a plus. Attention to detail and problem‑solving in a fast‑paced environment. Availability to work Black Friday and from the second week of December until the end of the holiday season. Other Must Haves Knows how to have fun and boost positive vibes. Comfortable in a fast‑paced, ever‑changing environment. Embodies FIGS brand ethos through and through. Compensation and Benefits Pay Range At FIGS, your base salary is one part of your total compensation package. This role’s base salary range is between $16/hr and $20/hr. Actual base salary is determined by relevant skills, qualifications, and years of experience. Additional Compensation and Benefits Equity: Discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan. Comprehensive benefits and perks package focused on well‑being, including premium medical, dental and vision coverage, and full access to wellness services through Ginger, Headspace and Gympass; 100% FIGS‑sponsored life insurance and disability insurance. Amusing 401(k) program, with a company match up to 6% of your contribution. Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers. FIGS Friends and Family 25% off discount for FIGS apparel. Access to FIGS Vet, discounted pet daycare, and other benefits. *Benefits eligibility is determined by hour requirements and length of service. About Us FIGS, Inc. is a founder‑led, direct‑to‑consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that combine comfort, durability, function and style, all at an affordable price. Through these customer relationships, FIGS has built a community and lifestyle around the profession, revolutionizing the healthcare apparel market and becoming the industry’s category‑defining brand. EEO Statement FIGS considers all Qualified Applicants, including those with criminal histories, for employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. #J-18808-Ljbffr FIGS