Client Services Analyst

Job Description

Job Description

Client Services Analyst (Entry Level) | Remote | $24.50–$26.50/hr

Monarch Staffing is seeking a Client Services Analyst for a fully remote opportunity with a respected organization specializing in healthcare research, technology, and advisory services.

This is an excellent opportunity for an entry-level professional who enjoys helping others, solving problems, and delivering exceptional customer service. The ideal candidate is organized, detail-oriented, comfortable with technology, and able to communicate effectively in a professional environment.

Position Details:

• Pay Rate: $24.50–$26.50 per hour, depending on experience

• Location: 100% Remote (Pennsylvania, Delaware, or Michigan residents only)

• Schedule: Monday through Friday, 8:30 AM–5:00 PM, with some flexibility

• Hours: 37.5 hours per week

• Assignment Type: Temporary, approximately 3–4 months, with potential for temporary-to-hire conversion

• Equipment: All necessary equipment will be provided and shipped directly to your home

The Client Services Analyst serves as a primary point of contact for clients seeking assistance with online products, services, account access, and general inquiries.

This position combines customer service, administrative coordination, and basic technical troubleshooting to ensure a positive client experience. The successful candidate will help clients navigate online systems, resolve issues efficiently, and coordinate with internal teams to provide timely solutions.

• Respond promptly and professionally to client inquiries via phone, email, and chat.

• Manage a high volume of incoming requests while maintaining excellent customer service.

• Assist clients with account access, login issues, and navigating online products and services.

• Monitor shared customer service inboxes and incoming telephone inquiries.

• Research, prioritize, document, and resolve client concerns accurately and efficiently.

• Assist customers with online orders and product-related questions.

• Coordinate client registrations for training sessions, educational programs, webinars, and workshops.

• Collaborate with internal departments to resolve issues and ensure timely follow-up.

• Escalate complex concerns or technical issues to the appropriate team members.

• Maintain accurate records of client interactions, requests, and resolutions.

• Identify recurring client issues and communicate opportunities for process improvement.

• Direct product demonstration requests and specialized inquiries to appropriate staff.

• Maintain client confidentiality and demonstrate professionalism in all interactions.

Required:

• High school diploma or equivalent.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Comfortable navigating multiple computer systems and online platforms.

• Proficiency with Microsoft Office applications.

• Strong problem-solving skills and the ability to learn new systems quickly.

• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

• Professional, patient, and positive demeanor.

• Ability to work independently and remain productive in a remote environment.

Preferred but Not Required:

• Previous experience in customer service, client support, administrative support, or a help desk environment.

• Familiarity with customer relationship management (CRM) systems or help desk platforms, such as HubSpot.

• Experience assisting customers with basic technical or account access issues.

• Associate's or bachelor's degree in Business, Communications, or a related field.

• Bilingual communication skills.

Entry-level candidates with strong communication skills, technical aptitude, and a willingness to learn are encouraged to apply!

• 100% Remote: Work from home with all necessary equipment provided.

• Competitive Pay: Earn $24.50–$26.50 per hour based on experience.

• Consistent Schedule: Enjoy a Monday through Friday workweek.

• Career Development: Gain valuable experience in client services, technology-based support, and customer relationship management.

• Potential Long-Term Opportunity: Initial 3–4 month assignment with the possibility of conversion to a permanent position.

• Meaningful Work: Support an organization dedicated to improving healthcare through research, technology, and education.

If you are a dependable, detail-oriented professional who enjoys helping people, solving problems, and providing outstanding customer service, we encourage you to apply!

Please Note: This is a fully remote opportunity; however, applicants must currently reside in Pennsylvania, Delaware, or Michigan to be considered.

Monarch Staffing is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants.