Customer Account Manager

Customer Account Manager

Location: Chula Vista, CA

Job ID: #72820

Pay Range: $24-28

Job Description: The company is looking for a Repair Station Customer Account Manager for their Chula Vista facility. This position is responsible for managing repair orders in our enterprise resource planning (ERP) system, quoting repairs, ensuring on-time delivery of shipments, and responding to customer inquiries in a timely and professional manner. Additionally, this position requires the ability to develop and maintain reports focused on repair order process flows to drive improved visibility and efficiency. Attention to detail and accuracy is a must.

This position works onsite in Chula Vista.

Primary Responsibilities:

• Create SAP transactions related to maintaining accuracy of orders, inventory, and invoicing.

• Support activities related to automating processes for repair order entry using available or newly acquired tools in conjunction with our ERP system.

• Create and maintain reports in MS Power BI, and Excel to ensure improvement of process and mistake proofing to drive reduced shop processing time (TAT).

• Coordinate activities with support teams (warehouse distribution, provisioning, and E-commerce) related to customer satisfaction and to support delivery of orders.

• Work with internal sales team to create customer orders and order acknowledgements in accordance with PSA obligations and available Standard Work procedures.

• Coordinate with sales team, shipping and warehouse to expedite or trace shipments.

• Participate in Kaizen events (Lean Manufacturing) as an active member and embrace the Collins Operating System, CORE.

• Able to provide solutions to recognized business problems.

• Make effective individual decisions on routine problems.

Qualifications/ Experience Needed:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with less than 2 years of relevant experience.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee)

• Experience using a database to enter data.

• ERP systems experience, like SAP or similar system.

• Able to solve routine problems utilizing resident processes/systems.

• Excel, Word, Outlook, and PowerPoint experience.

Preferred Qualifications:

• Verbal and written communication skills via the phone, e-mail, and in person.

• Excellent interpersonal relationship skills.

• Organized with ability to properly prioritize and complete tasks with minimal direction.

• Experience with logistics, shipment tracking and support.

• Repair station or manufacturing processes experience

• Aerospace contract administration.

• Working knowledge of SAP, MS Dynamics and Power Bi.

US Citizen

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at View email address on click.appcast.io.