Financial Center Manager

About the Role This job is responsible for managing a financial center and its employees on a day‑to‑day basis. The role operates as a business owner, fosters a team environment, instills an effective client‑centric and risk culture, and helps clients achieve their financial goals. Key expectations include ensuring operational excellence and cohesive effectiveness. Responsibilities Develop talent, including proactive sourcing of candidates. Manage client traffic, engaging and appropriately routing clients, and fostering client retention. Manage business results through formalized management routines and coaching. Create a world‑class client experience environment. Drive market‑level initiatives prescribed by market leaders. Drive operational excellence by engaging employees on business strategy. Manage organizational priorities and effective execution. Managerial Responsibilities Diversity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Deliver clear and concise messages that motivate, convey the why and connect contributions to business results. Risk Manager: Lead and encourage the identification, escalation and resolution of potential risks. People Manager & Coach: Know and develop team members through coaching and feedback. Financial Steward: Manage expenses and demonstrate an owner’s mindset. Enterprise Talent Leader: Recruit, onboard and develop talent, and support talent mobility for career growth. Driver of Business Outcomes: Deliver results through effective team management, structure and routines. Required Qualifications 1+ years of leadership experience demonstrated through coaching, training and/or motivating a diverse work team. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Effective collaboration, building and nurturing strong relationships; passionate, committed and driven to improve clients’ financial lives. Confidence in identifying solutions for clients, resolving problems independently or by bringing in others as needed. Excellent communication skills, comfortable engaging all clients. Ability to learn and adapt to new information and technology platforms. Strong critical thinking and problem‑solving skills to meet clients’ needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manage time and capacity; manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment. Interpret performance results, find opportunities to drive success and hold others accountable to results. Flexibility to work weekends and/or extended hours as needed. Desired Qualifications 1+ years of management experience, including hiring, coaching and developing direct reports. Experience in financial services and knowledge of industry products and solutions. Experience in an environment with individual and team goals routinely met or exceeded. Bilingual skills. Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Shift & Pay Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency Pay range $72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. Eligible to participate in the annual discretionary plan. Benefits Benefits eligible. Industry‑leading benefits, access to paid time off, resources and support to employees to make a genuine impact and contribute to sustainable growth. #J-18808-Ljbffr Bank of America