Patient Care Representative PRN

We have positions available for PRN PATIENT CARE REPRESENTATIVES. You must be able to work at least 5 shifts a month; 12 Hr Shifts Weekdays and 8 Hr Shifts Weekends and willing to work at our other urgent care locations when needed. The PATIENT CARE REPRESENTATIVE works under the direction of a Provider and Clinical Director, assisting in the delivery of healthcare to our patients. The PATIENT CARE REPRESENTATIVE is Multifunctional and performs a wide variety of duties with the main focus of giving our patients the best experience by performing Front Office duties. Job Duties include, but are not limited to the following: Answers phones in a professional manner. Screens or forwards calls to the appropriate person, providing information or taking messages, while maintaining patient confidentiality. Retrieves messages from voice mail and returns calls if applicable. Conducts follow up calls to the appropriate patient from the previous day; schedules follow-up appointment if requested. Greet patients entering the facility with a warm and friendly smile, determines nature and purpose of visit. Facilitates patient flow by notifying the clinical team of patient’s arrival, being aware of delays and communicating this with patients and clinical staff. Scans medical documents into the patient’s electronic medical record. Maintains patient account by obtaining, recording, and updating personal and financial information. Protects patient’s rights by maintaining confidentiality of personal, medical, and financial information. Schedules and registers patient for visit. Verifies patient demographics and insurance information. Maintains reception and lobby area in a neat and orderly condition. Knowledgeable of what forms to use for the appropriate visit and procedure. Collects and records patient copays/payments on daily log sheet and sends this information to the billing department at the end of each shift. Prints daily log, day sheets, credit transaction summary. Ensure that all totals balance to report. Counts and balances petty cash at the beginning and end of each shift. Completes end of the day spreadsheet and deposit sheet and sends to billing department at end of each shift. Required Qualifications: High school graduate or equivalent. Completion of Medical Assistance accredited program preferred, but not required. 1-2 years front desk experience in a medical environment preferred. Ability to work 12 hour shifts during the week and 8 hour shifts on the weekend, including holiday hours as needed. Rotating weekend shifts. Able to work at other locations when needed. Great computer skills, including familiarity in documenting patient information in an electronic medical record. Ability to type 60 words per minute with 96% accuracy. Must be detail oriented, with excellent interpersonal communication skills. Ability to communicate in person, on the telephone and in writing. Ability to deal with the public and assist ill and distraught patients. Basic medical terminology. #J-18808-Ljbffr In and Out Urgent, LLC