Findlay Acura Sales BDC Agent

Business Development Center (BDC) Agent

Findlay Acura is a premier new car dealership committed to providing a seamless car buying experience to our valued customers. We are proud of our dedicated team and our reputation for exceptional service.

Position: Business Development Center (BDC) Agent

Job Type: Full-Time

Responsibilities:

• Lead Management: Handle all incoming internet email leads and internet phone leads.
• Customer Communication: Contact potential and existing customers through calls, texts, or emails to set up appointments or provide information about our products and services.
• Appointment Setting: Schedule sales appointments and coordinate with the sales team.
• Data Management: Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Utilize data mining tools to uncover new sales opportunities.
• Follow-ups: Ensure timely follow-up with customers who have shown interest in our products and services.
• Collaboration: Work closely with sales staff to maximize sales opportunities.
• Performance Metrics: Meet or exceed monthly quotas and other key performance indicators set by management.

Requirements:

• Previous experience in a BDC role, preferably in the automotive industry.
• Experience with CDK Eleads CRM software.
• Proficient in using data mining software to gather and analyze customer data.
• Strong understanding of customer service techniques.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Results-driven with a focus on achieving sales goals.
• High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.

Benefits:

• Opportunity for advancement
• Great working environment
• Generous incentive and bonus programs
• Benefits eligibility after 60 days
• Paid Vacations
• Medical
• Dental and Vision insurance
• 401K