Lab Manager III

Overview Our Partner is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Lab Manager to support this critical customer mission. Responsibilities Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions supporting command decision making and execution of mission requirements Support the implementation of new technologies and equipment in the lab environment Assess network topology and device configurations identifying critical security concerns and provide security best practice recommendations Advise and provide insight on development of lab standard operating procedures (SOPs) and policies Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users Provide support for MacOS and iOS to users Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues Monitor and respond to users on IT helpdesk channels and phone lines Assist in the management of user accounts and resetting credentials Perform implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur. Requirements U.S. Citizenship Active DoD Secret Clearance, TS/SCI is preferred Must be able to obtain DHS Suitability BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience 5+ years of directly relevant experience in system administration Experience with multiple operating systems, to include Linux/Unix and MacOS Experience and knowledge of networking and network administration Experience with Virtual Private Networks (VPN) Experience with virtual desktops (Citrix, VMware) Must be able to work collaboratively across physical locations Desired Skills Experience working with SIEMs to include ELK and Splunk Virtualization automation and optimization Experience working with Jamf Pro, DEP, and Enterprise Connect implementation Experience with writing technical procedures and standard operating procedures Certifications: CEH Sec+ Network+ CCNA #J-18808-Ljbffr NewGen Technologies