Desktop Support Technician

More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore‑based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid‑level Desktop Support Technician to support a government site at Fallon, NV; as one of the key members of the Field Services team. The candidate will be responsible for direct desk‑side support to the customer, troubleshooting and repairing IT devices. Location requirements: Must be able to lift and carry 50 lbs. for up to 100 ft. at a time; lift 25 lbs. vertically using ladders. Must be able to work in confined spaces such as raised floors or communications closets; noisy environments such as data centers; and stand or sit for 8 hours at a time. Must utilize basic hand tools such as screwdrivers and wrenches while rack mounting equipment using small screws and brackets. Must have normal color vision to identify wires; correctable vision 20/20 or better; depth perception to judge distance on ladders and in confined spaces; and use digital test equipment such as OTDR. Must drive personal or corporate vehicle (as available) to different locations; valid state license required. Must be available to work an 8‑hour shift between 6 AM and 6 PM and work from different sites within the Fallon group. What You'll Get to Do: Assist junior technicians in resolving complex issues. Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Serve as backup to the Site Operations Lead. You’ll Bring These Qualifications: Must be a US Citizen and possess a DoD Secret Clearance. High school diploma with 4+ years of prior relevant experience; additional education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Demonstrated expertise in IT Enterprise Operations. Excellent customer service skills. Excellent oral and written communication skills. These Qualifications Would be Nice to Have: Organized and detail‑oriented. Strong leadership skills. Self‑motivated / self‑directing. Strong collaboration, prioritization, and adaptability skills. Relationship building. Ability to manage and prioritize own work, and that of a team. Independent decision making. Analytical thinking; thinking out of the box. Ability to effectively communicate with all organizational levels (SME to Senior Management). Ability to analyze problems at various levels (detail level, overall organizational impact, etc.). Pay Range: $26.00 - $30.00 hourly rate. Pay and Benefits: Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Commitment to Non‑Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr