Human Resource Information System Manager

Manager, Employee Services (Workday Case Management) – Hybrid We’re looking for a people-focused Employee Services Manager to lead a team dedicated to delivering a high-quality, responsive employee experience. In this role, you’ll combine hands‑on expertise in Workday—specifically Workday Case Management —with strong leadership capabilities to guide your team, improve processes, and ensure employees receive timely, accurate support. This is a hybrid role , offering a balance of in‑office collaboration and remote flexibility. What You’ll Do Lead, coach, and develop a team of Employee Services representatives, setting clear expectations and supporting their growth Oversee day‑to‑day operations of the employee services function, ensuring timely and high‑quality resolution of HR inquiries Manage and improve workflows within Workday Case Management , ensuring cases are tracked, resolved, and documented effectively Serve as an escalation point for complex or sensitive employee issues Partner with cross‑functional HR teams (payroll, benefits, talent, etc.) to resolve issues and improve service delivery Monitor team performance and service trends, identifying opportunities to streamline processes and enhance the employee experience Promote a culture of accountability, responsiveness, and continuous improvement What You Bring Required: Strong, hands‑on experience with Workday, including Workday Case Management Proven experience leading and developing a team in an HR shared services, employee services, or similar environment Strong problem‑solving skills and a customer‑focused mindset Excellent communication skills, with the ability to coach others and handle escalated situations effectively Ability to manage multiple priorities while maintaining a high level of organization and follow‑through Why This Role Lead a team and make a visible impact on the overall employee experience Hybrid flexibility – enjoy a blend of remote work and in‑office collaboration Opportunity to shape processes and influence how employee services are delivered Work in a collaborative HR environment with a strong focus on continuous improvement and Workday optimization #J-18808-Ljbffr